Answers to frequently asked questions about Heathrow's Flying Messenger and Flying Messenger Plus SMS flight information services.Expand all Collapse all
It depends on the mobile networks, but messages typically take 10 to 15 seconds to get through, and 99% arrive within a minute.
The service is designed for use in the UK. It is not possible to use the text short code number 82222 for this service from within other countries.
Flight updates come from the airlines and are stored in our flight information database, which powers Flying Messenger (and the arrival and departure screens in our terminals too).
Sorry, the Flying Messenger SMS service is fully automated. Once you've made a request there's no way to cancel it.
This can happen if you're a pre-pay customer who has at some time run out of credit and then requested a reverse-charge SMS service. Your network operator may have barred you from receiving further reverse-charge SMS services, even if you've since topped up your credit. Ask your network operator to unbar your number.
If you need to contact someone about our SMS flight information service, email firstname.lastname@example.org.