General Heathrow FAQs
Answers to frequently asked questions about Heathrow Airport and our services.Expand all Collapse all
It may be because it's too early or too late; or it may be that the flight operator hasn't supplied any information yet.
The flight information pages on this site show all flights due to arrive or depart at Heathrow in the next 12 hours. Flights remain in the list for about two hours after their arrival or departure. The boards in the airport carry the same information, subject to available screen space.
The information shown is based on what airlines tell us about the progress of their flights. Updates can only come from the airline.
If we know in advance about delays or cancellations to arriving flights, we'll display that information. Otherwise, status updates for inbound flights aren't normally available until the aircraft is in the air.
Our flight timetable contains flights up to a year ahead, and shows information including day, time, terminal and aircraft type.
Heathrow is owned by LHR Airports Limited.
You can find more company information on our corporate website.
The UK Government imposes Air Passenger Duty (APD) – it's paid by passengers and collected from airlines. The rate varies by ticket and journey type. Heathrow is not involved in levying or collecting APD. To find out more, see the HM Revenue and Customs website.
For information about airport charges, which are service fees paid to Heathrow by the airlines (and not a tax), see our conditions of use page.
Taxes and charges are explained on the Civil Aviation Authority website.
We use a combination of manual and automated processes. Heathrow is currently trialling a queue measurement solution using facial biometrics from camera data located at specific points in the security search area. The solution matches the facial biometric image from two points and produces a journey time. All facial images and biometric information is stored securely and is only used for measurement purposes, after which it is destroyed.