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Delayed or cancelled flights

Find answers to frequently asked questions about flight delays and cancellations.

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My flight has been cancelled. What should I do?

If your flight has been cancelled, you'll need to speak to your airline or travel agent directly. They will take you through your options and will be able to help with re-ticketing.

My connecting flight from Heathrow has been rescheduled/cancelled. Can I stay at the airport?

Your airline has the primary responsibility to assist you if you require overnight accommodation. Alternatively, there are a number of hotels a short bus ride from the airport or linked directly to our terminals. For more information or to book online, visit our hotels page.

Can I claim compensation if my flight is delayed or cancelled?

It depends on the circumstances – you'll need to discuss the situation with your airline, travel agent or insurance company.

If you think you may be entitled to compensation there's an advice page on the Civil Aviation Authority website.

I'm having trouble getting hold of my airline. What else can I do?

At times airlines may receiving a large number of passenger queries at once, but we do recommend that passengers continue to try to contact their airline directly, whether by phone or online. Further information can also be found on airline websites and Twitter.