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Heathrow Parking Booking Guidance


At Heathrow we want all our customers to receive impeccable service every time they travel with us, so we feel it's our duty to highlight a significant increase in complaints with regard to third-party parking operators at the airport.
Complaints have varied from cars being returned in disrepair, late or not returned at all, vehicles left in unsecure locations and, in extreme cases, used for criminal activities.
Heathrow does not licence or endorse any third-party operators, recommending Official Heathrow Parking products only. Our ability to prevent such operators from coming to the Airport is limited, for a number of reasons. First, we are bound by strict competition rules. Second, third-party operators use customers’ vehicles, meaning that it is difficult to identify them or to meaningfully enforce against them. In addition, the majority of third-party parking operators do not wear identifying clothing, which makes it difficult to differentiate between them from any other customer.
It's therefore important that all our passengers read the following guidance to help make an informed decision on your parking choice.


Heathrow Parking Booking Checklist
 

  • Be wary of low prices

    If the price is too good to be true, it’s doubtful the service will match it.

  • Look for positive reviews

    Use websites such as TrustPilot. The more good feedback there is, the more trustworthy the service.

  • Find full contact details

    Ensure the operator has full, clear contact details and a complaints procedure. If you cannot find this information on their website or on a comparison site, don’t take the risk.

  • Research the organisation

    Check they are registered at Companies House with a Companies House Number, VAT Number and registered company address on their website.

If you do fall foul of one of these companies, whilst we are unable to support or respond to claims, we will share the name of the company with Trading Standards and other governmental authorities.
You can get further support by reporting any issues to the Police, reporting your experience to Trading Standards (please see Contacts - National Trading Standards), or to Citizens Advice Consumer Advice (www.adviceguide.org.uk). Reporting your experience could support wider investigations. In addition, you can contact the business market authorities, i.e. British Parking Association (www.britishparking.co.uk).