Heathrow: Group travel by coach | Help for drivers and tour leaders
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Group travel by coach

Help for coach drivers, tour group leaders and anyone dropping off or collecting a group from Heathrow Airport.

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Drivers collecting a group

Step 1 - pre-book your parking

It is preferable to pre-book your parking online. You will need to provide the following details:

  • Vehicle registration number
  • Operating company name. If working on behalf of another operator, please give the name of that company
  • Flight number you are meeting
  • Payment: £25.87 inclusive of VAT.

Available payment methods:

  • Payment by credit card
  • Cash on arrival at WRCP
  • Pre-paid vouchers that can be purchased in advance from the WRCP.

Step 2 - report to the Coach Park

Report to the Control Office at the West Ramp Coach Park (WRCP), which is off the A4 at the Airport West Entrance. It is open every day from 06:00-22:00 (except Christmas Day) and has refreshment facilities and toilets.

During June, July, August and September, please arrive in the WRCP only after your flight has landed.

Step 3 - remain in the coach park until released

Terminal 4

Upon payment you will be given a permit and the expected time of arrival of your flight. Please wait in the drivers' rest room until you are called forward to the terminal. If you need to return to your vehicle it is your responsibility to be at the Control Office in time to be released to the terminal.

Terminal 5

Once registered, coaches will be dispatched immediately to the The Forward Coach Park can be found by following the road signs. T5 Forward Coach Park (FCP) has no refreshment facility.

Step 4 - proceed to the terminal

Terminal 4

When called forward, proceed to the terminal forecourt. At peak times a Coach Marshal will assist in calling coaches forward. The coach marshal is in radio contact with the WRCP controller. If you cannot locate the Coach Marshal please call +44 (0)7814 246 995.

Parking bays at the terminal
  • Terminal 2: Bays 13 and 14
  • Terminal 3: Bays 7, 8, 9, 10 and 13
  • Terminal 4: Bays 15, 16 and 17

Terminal 5

Coaches enter the Terminal 5 Forward Coach Park (FCP) via a barrier controlled by the Coach Marshal.

The coach then waits at the FCP until advised to move on to the forecourt (via the Coach Marshal).

Drivers must remain with their coach at all times in the FCP.

When called, coaches depart the FCP at the exit and proceed to:

  • Stops 16a and 16b

The coach park is staffed by members of the Charter Coach Team at all times except Christmas Day.

Step 5 - await your group at the terminal

Display your permit clearly in your vehicle windscreen. This does not contravene the “no waiting” regulations.

The terminal forecourt areas are patrolled regularly by the Metropolitan Police and traffic flow controllers, and you must move your vehicle if requested at any time.You must remain with your vehicle at all times whilst it is within the terminal area.

Drivers dropping off a group

If you are just setting down departing passengers you may do so on the inner lanes of the departure forecourt at each terminal.

Escorted groups

Passengers

If you are travelling as a group and are expecting a tour representative, make your way through Customs and look for the meeting point in Arrivals.

Tour representatives

Step 1

Escort your group to the designated Group Travel areas on the forecourt. Please do not request your coach if your passengers are not ready. If your coach arrives at the terminal and your passengers are not ready to depart, it will be sent back to the West Ramp Coach Park.

Terminal and coach park maps

Step 2

Provide the Coach Marshal with:

  • The name of the coach company or tour operator
  • The flight number
  • Your destination.

If you are collecting passengers from more than one terminal, please make sure you have both the driver's and West Ramp Coach Park’s contact telephone numbers. Depending on the arrival times and the arrangements made, the pick-up process can be agreed.

Step 3

Wait for your transport to arrive. If you cannot locate the Coach Marshal please call +44 (0)7814 246 995.

Unescorted Groups

Step 1

If you are travelling as a group but not expecting a tour operator, make your way to the designated Group Travel areas on the terminal forecourt.

Step 2

Provide the Coach Marshal with:

  • The name of the coach company or tour operator
  • The flight number
  • Your destination.

Step 3

Wait for your transport to arrive. If you cannot locate the Coach Marshal please call +44 (0)7814 246 995.

Useful contact details

West Ramp Coach Park, London Heathrow Airport, Hounslow, TW6 2QU.

Airport information desks (all terminals): 0844 335 1801.

Printable maps

The following maps are available as printable PDFs.

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