Travel Advisory: Terminal 3 Car Park Incident

The incident at the multi storey car park in Terminal 3 has now been contained by the Metropolitan Police. Congestion remains on surrounding roads following the incident which we are working hard to resolve as quickly as possible and we are advising passengers to use public transport. There will be an increased police presence at Heathrow Airport to maintain the safety of people in the area and reassure the public.

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Customer support

In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

Get help with your journey through Heathrow, or with this website. In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

Existing bookings

Want to make a change to an existing car parking booking? You can easily amend or cancel your booking online up to 2 hours before your arrival time

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Heathrow skill for Amazon Alexa

Do you want flight updates at Heathrow without going near a keyboard or laptop?