South & south-west travel guide

This new service started on 26 August and takes over some of the 555 journeys, but also provides new links to Chertsey and extra journeys to Shepperton. For the timetable, please visit Bus timetables - Surrey County Council (surreycc.gov.uk).

Team Heathrow can purchase the following discounted tickets on the Diamond Bus App, which are valid anywhere on routes 555 and 556:

• LHR Month (30 days) - £45
• 10 Journey Heathrow - £15

Between T4 and Central Bus Station, Team Heathrow pay just £1.25 and £2.10 day return. 

**£2 Maximum fare until 31/10/2023**

Route X442 returned to Staines Railway Station on 28 August 2023. It provides a fast link to Terminal 5 in just over 10 minutes, with the same low fares as the 442.

From the same date, the X442 was extended to serve Worple Road and Laleham Road, before terminating at Staines Bus Station. Download the MyTrip App for tickets and live tracking.

Running up to every 30 minutes every day.

New Flight Line coach links were introduced by 29 August from Basingstoke, Old Basing, Frimley, Camberley and Bagshot to Terminal 5.

The first journey every day arrives at Terminal 5 before 04:00, and the last journey every day departs Terminal 5 at 00:20. The frequency is approximately hourly from Frimley, Camberley and Bagshot and 2-hourly from Basingstoke and Old Basing.

Team Heathrow are able to purchase the following unlimited travel tickets:

• 4 weeks from Frimley, Camberley, Bagshot - £114
• 4 weeks from Basingstoke and Old Basing - £142
• DaySaver5 from Frimley, Camberley, Bagshot - £40
• DaySaver5 from Basingstoke and Old Basing - £50

To help with the cost of living, the Government has introduced a bus fare cap. Not all bus operators at Heathrow are participating in the scheme, but Team Heathrow shouldn't have to pay more than £2 on any bus service, as alternatives were introduced in 2022.

The following are free to use between terminals: 

• H30 bus
  
• Elizabeth line and Heathrow Express
• Piccadilly line

It is now also free to travel between Heathrow terminals and Hatton Cross on the Piccadilly line and bus route H3.

You will need Oyster or contactless for free travel on trains and the Underground (to activate the ticket gates). You will not be charged for your journey between any Heathrow terminal or Hatton Cross. 

Alternatively, if using the trains between terminals, collect a free train transfer ticket from the machines at stations. They cannot be used on the Underground. Not validating a card or payment device when entering and exiting a station at Heathrow could result in a charge being incurred, which may be a maximum fine.

Buses to Heathrow are provided by both First and Carlone.

For most of the day, First operates route 8 between Slough and Heathrow, calling at Windsor, Old Windsor, Englefield Green, Egham and Staines.

Team Heathrow can purchase a 10-trip ticket for £20 and a 4-week ticket for £35. You must sign up for these discounts on First's Commuter Travel Club at www.firstbeeline.co.uk/ctc and use the unique code H3ATHROWCTC21.

Route 442 accepts the following first bus tickets for journeys that start of finish between Englefield Green and Thorpe Road, Sainsbury's - 'Berkshire Zone - 4 Week', and the new LHR Commuter Monthly for routes 4, 7 and 8. The 442 also accepts day returns issued by First for travel between common points also served by route 442 (e.g. T5 to Egham and T5 to Englefield Green).

To see the 442 timetable, please visit www.carlonelimited.co.uk/442

Buses on route 442 now operate up to every 30 minutes at certain times of the day. The 442 serves Staines, Ashford Hospital, Stanwell and Stanwell Moor. The first bus arrives at T5 at 03:48 and the last bus departs T5 at 23:50. Team Heathrow colleagues can purchase the following discounted tickets (which can only be used to travel to or from Heathrow): 

• LHR Commuter 28 Days - £40
  
• LHR 10 Journey - £15

See www.carlonelimited.co.uk/442 for times.

Track 442 buses by downloading the 'myTrip' App. 

Extra buses are now operating between the Sunbury / Ashford area and Terminal 4, with a 30-minute frequency for large parts of the day. For the new timetable, please visit www.surreycc.gov.uk/roads-and-transport/buses-and-other-transport/bus-timetables.

Team Heathrow colleagues can purchase the following discounted tickets on the Diamond Bus App, which are valid anywhere on route 555: 

• LHR Month (30 days) - £45
• 10 Journey Heathrow - £15

Between T4 and Central Bus Station, Team Heathrow pay just £1.25 single and £2.10 day return.

New employees waiting for Heathrow ID should email ben.perry@rotala.co.uk with recent proof of employment at Heathrow.

Track 555 buses by using the Diamond Bus app, or by visiting the Diamond Bus South East website.

A new timetable commenced on 23 October to improve reliability.

The first journey from Guildford is now 20 minutes earlier at 03:10, and the last journey from Heathrow is now 35 minutes later at 23:15. 

Regular users can benefit from the following tickets: 

• RailAir 4 Week Season - £120
  
• Pack of 10 single tickets - £140

Purchase on the First Bus App or through their website.

Route X442 returned to Staines Railway Station on 28 August 2023. It provides a fast link to Terminal 5 in just over 10 minutes, with the same low fares as the 442.

From the same date, the X442 extended to serve Worple Road and Laleham Road, before terminating at Staines Bus Station. Download the MyTrip App for tickets and live tracking.

Running up to every 30 minutes every day.

New Flight Line coach links were introduced on 29 August from Basingstoke, Old Basing, Frimley, Camberley and Bagshot to Terminal 5.

The first journey every day arrives at Terminal 5 before 04:00, and the last journey every day departs Terminal 5 at 00:20. The frequency is approximately hourly from Frimley, Camberley and Bagshot and 2-hourly from Basingstoke and Old Basing.

Team Heathrow are able to purchase the following unlimited travel tickets:

• 4 weeks from Frimley, Camberley, Bagshot - £114
• 4 weeks from Basingstoke and Old Basing - £142
• DaySaver5 from Frimley, Camberley, Bagshot - £40
• DaySaver5 from Basingstoke and Old Basing - £50

Simply Network tickets are available on the Green Line app:

• 1 day for £7
• 7 consecutive days for £23
• 30 days for £90

Many bus services at Heathrow are provided by Transport for London (TfL). They charge a flat fare of £1.75 for any journey, but cash is not accepted. You will need an Oyster Card or contactless card/mobile device. TfL has a Hopper Fare, which is £1.75 for unlimited journeys made within one hour of touching in for the first time. There is a daily cap of £5.25, meaning you will never pay more (from 04:30 to 04:29 the next day), assuming you use the same Oyster Card or contactless account. The weekly cap is £24.70 (from Monday to Sunday).

Bus & Tram Pass season ticket

You can buy a Monthly or Annual Bus & Tram Pass and add it to your Oyster Card. 

• £94.90 for a Monthly Bus & Tram Pass - cheaper than four weekly caps.
• £988 for an Annual Bus & Tram Pass - 12 months travel for the price of ten and a half.

Where do I obtain an Oyster Card? 

You can get an Oyster Card online at www.tfl.gov.uk, at Oyster Ticket Stops in many newsagents in London or at all tube, London Overground and most Elizabeth line stations. You need to pay £7 for an Oyster card. You can then buy a Bus & Tram Pass season ticket from the same locations, or using the TfL Oyster and contactless app.  

The National Express Airport Coachcard is now available to Team Heathrow colleagues and gives a 1/3 off Standard and Fully Flexible fares throughout the UK for 12 months. There are no restrictions on peak and off peak travel times, including public holidays and weekends. 

You can purchase one for £5 (plus £2.50 postage) by calling the Customer Contact Centre on 0871 781 8181 (calls cost 13p per minute, plus your phone company's access charge). Alternatively, you can buy one from the We Know London desks at Heathrow, by showing your Heathrow ID. 

Coach tickets can then be purchased online at www.nationalexpress.com, by ticking the 'I have a Coachcard' box in the passenger details section, and then selecting young Persons Coachcard.  

Team Heathrow colleagues receive a very special welcome at the Heathrow Cycle Hub, including: 

• - Free bike servicing (worth up to £50)*
• - 10% discount on all shop purchases
• - 50% discount on the Winter Cycling Package*

Next to The Academy on Newall Road, TW6 2AP, 020 8990 9720 or email info@runwaycycling.com

Opening hours

• Monday to Friday: 08:00-18:00 (-20:00 Thursday)
• Saturday: 10:00-14:00, Sunday/holidays: Closed

_{*terms and conditions apply}

Folded bikes are carried free of charge without restriction on all train and tube services to Heathrow, plus Great Western Railway and South Western Railway services which operate nearby. Non-folded bikes can only be taken on trains and the Underground at Heathrow as follows:

Elizabeth line - Trains on Mondays to Fridays before 07:30, between 09:30 and 16:00, and after 19:00, plus any train from Paddington from start of service until 16:00, and any train to Paddington from 09:30 until end of service. Any time on weekends and public holidays.

Heathrow Express - Trains leaving Heathrow on Mondays to Fridays before 06:30 and after 10:00, leaving Paddington on Mondays to Fridays before 16:30 and after 19:00, any time on weekends and public holidays.

Piccadilly line - Between Barons Court, Hounslow West and Uxbridge on Mondays to Fridays before 07:30, between 09:30 and 16:00, and after 19:00, any time on weekends and public holidays. 

The Government approved Cycle to Work Scheme is a salary sacrifice scheme, which enables UK PAYE taxpayers to save between 32% - 47%* on the cost of purchasing a bike and accessories. 

You will pay nothing up front and the payments are taken every month for at least 12 months, without paying any tax.

Heathrow Airport Limited (HAL) uses Green Commute Initiative (GCI) - www.greencommuteinitiative.uk

Other employers may have alternative providers. 

GCI hires the bike directly to the employees for six years, with no end of scheme fees. This avoids any tax liabilities, as six years is the point when HMRC considers the Fair Market Value of a hire bike to be zero. At the end of the six-year period, GCI transfer ownership to the employee for a £1 processing fee. However, in practice, the bike is the employee's from day one.

Please note, the Government's guidance stipulates that only cycles for active travel and cyclist's safety equipment can be hired under the Cycle to Work Scheme. At least 50% of the cycle’s use must be for commuting.

_{*actual amount depends on the taxpayer's rate of tax}

Runway Cycling, the company that manages the Heathrow Cycle Hub, hires out bikes by the hour, by the day and also overnight. A helmet and lock is provided as part of the hire. For more details, call 020 8990 9720, email info@runwaycycling.com or visit their website. 

Liftshare is the UK's leading car sharing platform, and hosts the car share scheme at Heathrow. The simple yet effective system matches together commuters who make similar journeys, or travel in the same direction, each day. The result? Organised travel, shared transport costs, reduced Carbon output and reduced congestion on our roads and in our increasingly busy car parks. Register for free by clicking below.

It’s very important that you validate on the way to work (as well as displaying a car share permit in your windscreen), if you wish to use the dedicated car share spaces in car parks and be entered into our prize draw every month for high street vouchers (1 x £50 and 2 x £25). Please watch the following video to see how easy it is:

If you’ve found a car share partner, you can stop requests for new matches by selecting “Hide” in your account settings.