We'll help you find it
Search for your missing property at missingx.com, or find the lost property offices in Terminals 3 and 5:
Terminal 3: In the Heathrow Express building, below arrivals [view map]
Terminal 5: In the arrivals hall, near domestic arrivals [view map]
How it works
Search our database first
Everything that’s handed in goes on our database. Search at missingx.com to see if your property has been found. It can take between 24 and 48 hours for a found item to be registered. We retain everything for three months.
Claim your property online
If you find your property on the database, use the online contact form to start the matching process.
Tell us where to send it
If the property is yours, we’ll give you a code. Go to mailmyproperty.com, type in your code, pay the service fee and tell us where to send it.
How much does it cost?
You only pay a service fee if you want to reclaim your item. Charges range from nothing to £20 for each item. Add postage and packing if you want us to send your item to you.
Opening hours: 07:00 - 19:00 daily
Phone: 0844 824 3115 (within UK) International +44 (0)208 634 4130