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Heathrow Upgrade

Choose how you want to be met and assisted with our concierge and porter services at Heathrow

We tailor our services to meet your needs whether you are travelling on frequent business trips, with a family, as a first time flyer, as a non-English speaker, as an unaccompanied minor or as a large group.

Heathrow Porters

Heathrow Porters are at your service to help with luggage. The service costs from £10 for five bags on roll-up.

Porters are available on terminal forecourts and in baggage reclaim halls.

On your departure they will meet you and your party on the forecourt and escort your luggage to the check-in desk.

On your return journey they will meet you and your party by the carousel and take you and your luggage to a point of transport or a waiting relative.

Find out more

Website: heathrow.com/upgrade

Email: service@heathrowupgrade.com

Telephone: +44 (0)20 8745 6011

Heathrow Meet & Assist

Choose how you want to be met and assisted with our concierge service at Heathrow for a smoother, speedier and stress-free airport experience.

We will tailor the services to meet your needs whether you are a family needing help with the kids, a nervous first-time flyer in need of some reassurance, a non-English speaker who would like an agent that speaks your language or you are travelling as a large group.

For departing passengers

A friendly Heathrow Meet & Assist agent will...

  • Greet you kerbside or on the Heathrow Express platform
  • Assistance with your baggage at check-in.
  • Assist with VAT Reclaim if required
  • Escort you through security
  • Help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
  • Guide you to your departures gate in time for your flight

*Independent/ airline lounge access is for eligible passengers only and is not included in this service

For arriving passengers

A friendly Heathrow Meet & Assist agent will...

  • Welcome you to Heathrow at the point of disembarkation of the aircraft
  • Guide you through Border Control (Immigration and Customs)
  • Assist you with your luggage collection at the baggage reclaim carousel
  • Escort you through the arrivals hall to your onward mode of transportation

For connecting passengers

A friendly Heathrow Meet & Assist agent will...

  • Welcome you at the point of disembarkation of the aircraft
  • Guide you through to your connecting flight terminal if applicable
  • Escort you through security
  • Help you make the most of your time in the departure Lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
  • Guide you to your departures gate in time for your connecting flight

*Independent/ airline lounge access is for eligible passengers only and is not included in this service

Contact us and booking

Website: heathrow.com/upgrade
Email: service@heathrowupgrade.com
Telephone: +44 (20) 8745 6011

Book Heathrow Meet & Assist now

Heathrow Porters and Heathrow Meet & Assist service are operated in partnership with ARL – Heathrow Airport's official service provider.

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