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Heathrow Airport concierge

Heathrow Meet & Assist

Choose how you want to be met and assisted with our concierge service at Heathrow for a smoother, speedier and stress-free airport experience.

We will tailor the services to meet your needs whether you are a family needing help with the kids, a nervous first-time flyer in need of some reassurance, a non-English speaker who would like an agent that speaks your language or you are travelling as a large group.

For departing passengers

A friendly Heathrow Meet & Assist agent will...

  • Greet you kerbside or on the Heathrow Express platform
  • Assistance with your baggage at check-in.
  • Assist with VAT Reclaim if required
  • Escort you through security
  • Help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
  • Guide you to your departures gate in time for your flight

*Independent/ airline lounge access is for eligible passengers only and is not included in this service

For arriving passengers

A friendly Heathrow Meet & Assist agent will...

  • Welcome you to Heathrow at the point of disembarkation of the aircraft
  • Guide you through Border Control (Immigration and Customs)
  • Assist you with your luggage collection at the baggage reclaim carousel
  • Escort you through the arrivals hall to your onward mode of transportation

For connecting passengers

A friendly Heathrow Meet & Assist agent will...

  • Welcome you at the point of disembarkation of the aircraft
  • Guide you through to your connecting flight terminal if applicable
  • Escort you through security
  • Help you make the most of your time in the departure Lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
  • Guide you to your departures gate in time for your connecting flight

*Independent/ airline lounge access is for eligible passengers only and is not included in this service

Contact us and booking

Website: heathrow.com/upgrade
Email: service@heathrowupgrade.com
Telephone: +44 (20) 8745 6011

Book Heathrow Meet & Assist now

Heathrow Meet & Assist service is operated in partnership with ARL – Heathrow Airport's official service provider.

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Airport parking

Book with official Heathrow parking

 

Heathrow porters

Baggage

Heathrow Porters are at your service to manage your luggage within the airport.Your personal porter will move light, bulky, heavy or multiple items of baggage.