Concierge service | Meet & Assist | Heathrow
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Heathrow Airport concierge

Heathrow Meet & Assist

Choose how you want to be met and assisted with our concierge service at Heathrow for a smoother, speedier and stress-free airport experience.

We will tailor the services to meet your needs whether you are a family needing help with the kids, a nervous first-time flyer in need of some reassurance, a non-English speaker who would like an agent that speaks your language or you are travelling as a large group.

For departing passengers

A friendly Heathrow Meet & Assist agent will...

  • Greet you kerbside or on the Heathrow Express platform
  • Assistance with your baggage at check-in.
  • Assist with VAT Reclaim if required
  • Escort you through security
  • Help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
  • Guide you to your departures gate in time for your flight

*Independent/ airline lounge access is for eligible passengers only and is not included in this service

For arriving passengers

A friendly Heathrow Meet & Assist agent will...

  • Welcome you to Heathrow at the point of disembarkation of the aircraft
  • Guide you through Border Control (Immigration and Customs)
  • Assist you with your luggage collection at the baggage reclaim carousel
  • Escort you through the arrivals hall to your onward mode of transportation

For connecting passengers

A friendly Heathrow Meet & Assist agent will...

  • Welcome you at the point of disembarkation of the aircraft
  • Guide you through to your connecting flight terminal if applicable
  • Escort you through security
  • Help you make the most of your time in the departure Lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
  • Guide you to your departures gate in time for your connecting flight

*Independent/ airline lounge access is for eligible passengers only and is not included in this service

Contact us and booking

Website: heathrow.com/upgrade
Email: service@heathrowupgrade.com
Telephone: +44 (20) 8745 6011

Book Heathrow Meet & Assist now

Heathrow Meet & Assist service is operated in partnership with ARL – Heathrow Airport's official service provider.

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