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Special assistance – accessibility and mobility help

Special assistance sign and accessibility icons

Information and advice to help passengers with special needs plan their route through Heathrow Airport, plus general help and advice for travelling overseas

Heathrow special assistance guide leaflet (429KB PDF)

Service level agreement

View our SLA document (55KB PDF)

Winter 2015 SLA results (284KB PDF)

Summer 2015 SLA results (284KB PDF)

Leave feedback on our service

Leave feedback on our service


Airport guide

Useful information for travellers with accessibility requirements.

Airport parking

Book with official Heathrow parking