ID Centre | Contact us | Heathrow
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Contact the ID Centre

Address

ID Centre
D’Albiac House
Courtney Way
Heathrow Airport
Middlesex
TW6 1SD

Contact numbers

General enquiries: +44 (0)20 8757 0990
For all enquiries please email: idcentresurgery@heathrow.com.

Service times

08:00 – 16:00: Monday - Friday 
Closed Saturday and Sunday and bank holidays.

Getting here

Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

Walk-in services at the ID Centre

The following walk-in services are offered at the ID Centre:

  • Lost card replacements
  • Stolen card replacements
  • Faulty card replacements
  • Damaged card replacements

Opening times

06:30 – 21:30: Monday – Friday

Contact number

General enquiries: 020 8757 0990
For all enquiries please email:
idcentresurgery@heathrow.com.

Reporting lost or stolen ID passes outside office hours

APOC: +44 (0)20 8745 7756