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Contact the ID Centre


ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

Contact numbers

General enquiries: +44 (0)20 8757 0990
For all enquiries please email:

Service times

08:00 – 16:00: Monday - Friday 
Closed Saturday and Sunday and bank holidays.

Getting here

Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

Walk-in services at the ID Centre

The following walk-in services are offered at the ID Centre:

  • Faulty card replacements
  • Damaged card replacements

Contact number

General enquiries: 020 8757 0990
For all enquiries please email:

Reporting lost or stolen ID passes outside office hours

APOC: +44 (0)20 8745 7756