ID Centre | Contact us | Heathrow
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Contact the ID Centre


ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

Contact numbers

General enquiries: +44 (0)20 8757 0990
Appointment booking:
For all enquiries please email:

Service times

08:00 – 16:00: Monday - Friday (except Wednesday: 08:30 - 16:00)
Closed Saturday and Sunday and bank holidays.

Getting here

Heathrow Academy is located outside the central terminal area, off the A4 Bath Road next to the Renaissance Hotel.

Bus routes 105, 111, 140, 285 and 555 from the Central Bus Station are free in both directions and provide easy, fast access to the Academy. Free buses are also available from Terminal 5 and Hatton Cross Underground Station. Limited parking is available in the pay-and-display car park opposite the Academy.


Star issuing station – walk-in services

The following walk-in services are offered at the Star issuing station:

  • Lost card replacements
  • Stolen card replacements
  • Faulty card replacements
  • Damaged card replacements

Opening times

06:30 – 21:30: Monday – Friday
07:00 – 19:00: Saturday and Sunday :

Contact number

General enquiries: 020 8757 0990
For all enquiries please email:


Sending forms for new applications for airside IDs

Carlson House
Mossland Road
Hillington Industrial Estate,
G52 4RX

Tel: 0844 395 0380


Or use the free collection service in the ID Centre's drop zone.

Reporting lost or stolen ID passes outside office hours

APOC: +44 (0)20 8745 7756