ID Centre | Airport identity pass | Heathrow
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ID Centre

Temporary ID issuing office closure

Star Centre and D'Albiac House

The temporary ID issuing office, at the Star Centre in D’Albiac House, is closed for refurbishment and will re-open in October 2015.

In October, the Heathrow ID Centre at the Academy will close permanently and re-locate to the newly refurbished space at the Star Centre in D’Albiac House.

If you need a temporary ID during the Star refurbishment programme, please go to one of the following locations:

  • T2 Temporary ID issuing station: located on basement level next to the Terminal Service Centre
  • T4 Temporary ID issuing station: located on ground floor in arrivals, next to the lifts for the London Underground
  • T5 Temporary ID issuing station: located on the second floor, mezzanine level, opposite the Heathrow Management Office
  • Colnbrook Logistics Centre (CLC) temporary ID issuing station: located at the Wilson James Compound, Colnbrook logistics centre SL3 0EB
  • The Heathrow ID Centre at the Academy: located on Newall Road

Please remember to bring your completed 'Form 8 temporary ID' application with you, signed by your authorised signatory, and proof of identity.

The Heathrow ID Centre at the Academy on Newall Road will remain open during the refurbishment and will continue to issue permanent, temporary and vehicle passes.

For groups of six or more people, please use the Heathrow ID Centre at the Academy on Newall Road to collect temporary passes.

The rest of the Star Centre will remain open for business during the refurbishment.

For questions, please call 020 8757 0990 or email idcentresurgery@heathrow.com.

Sustainability awards

CR index 2015 and 2014, business in the community awards and 2013 Big Tick award

Here's how Business In The Community rated our performance in its annual CR Index.

  • 4 stars 2015
  • 4 stars 2014
  • Platinum Big Tick 2013
BiTC CR Index