Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.


London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Overview

    Zimbabwe offers an astounding variety of natural beauty for a small, landlocked country in southern Africa, and is a must for active adventurers, outdoor enthusiasts and anybody who can appreciative spectacular scenery. The destination's sights include the iconic Victoria Falls, the giant marble-like boulders of the Motopo Hills, the verdant mountains of the Eastern Highlands, national parks teeming with wildlife, and the Great Zimbabwe ancient ruins. Zimbabwe's capital city, Harare, is also impressive in many ways.

    The Victoria Falls are Zimbabwe's most popular tourist attraction and one of the greatest natural wonders of the world. Their mile-wide (2km) curtain of water plunges deep into the Zambezi Gorge, creating a cloud of mist that can be seen up to 20 miles (32km) away. This area is renowned for being the 'adventure capital of Africa', and offers a variety of high adrenaline activities, including one of the wildest days of whitewater rafting on earth, and a 364-foot (111m) bungee jump into the Zambezi River gorge from the bridge linking Zimbabwe to Zambia.

    If visitors would rather lie back and relax, they can enjoy scenic flights over the area, game viewing adventures, and tranquil sundowner cruises above the falls. Wildlife flourishes in the untamed wilderness of the Zambezi Valley, in national parks, and on the shores of Lake Kariba, where hippo, crocodile, buffalo, rhino, elephant, and lion roam freely. Remote and protected wildlife reserves line the banks of the Zambezi River and the region offers some of the finest canoe safaris in Southern Africa, particularly the UNESCO World Heritage Site at Mana Pools, which is renowned for its outstanding variety of game.

    The saltpans and grassy plains of Hwange National Park support one of the largest concentrations of animals in the world, and form the largest game reserve in the country. Lake Kariba is treasured as a source of hydro-electricity, as well as for its fishing resources. It is a beautiful stretch of water studded with islands and the sun-bleached branches of dead trees, surrounded by mountains and forests. Houseboats offer a wonderful opportunity to relax and take in the spectacular sunsets, enjoy a variety of watersports, and spot the vast quantities of game attracted to the lake, including huge Nile crocodiles and hippos.

    The ongoing social and political unrest in Zimbabwe, together with an exceptionally weak economy, has deterred many potential travellers from visiting Zimbabwe and experiencing some of the most breathtaking scenery and first-class game viewing safaris in Africa. Although visitors to the country are urged to exercise caution at all times and to remain aware of recent political developments, the main tourist areas, and national parks in particular, have been largely unaffected by the political situation, being far from the main cities where much of the instability exists.

    Zimbabwe is blessed with a host of globally recognised touristic gems that will delight outdoor enthusiasts and nature lovers. The two most famous areas to visit in the country are the incomparable Victoria Falls (on the western border), and the wide expanse of Lake Kariba (on the northwestern border). In both cases, wondrous natural features have ensured the development of tourist hubs that are comparatively safe for visitors, and that boast many activities, attractions, and well-developed amenities. Victoria Falls alone justifies travelling to Zimbabwe, and the Zambezi River, where the falls are located, is famed for its high-volume whitewater rafting adventures. Lake Kariba is a favourite playground for fishermen and boaters, and is particularly renowned for its house boating potential.

    Of course, Zimbabwe is also home to diverse wildlife and some game viewing is a must during a visit to the country. The Matusadona National Park, which incorporates Lake Kariba, is a good option for animal sightings. Other popular game parks include Hwange National Park, Mana Pools National Park and Matobo Hills National Park. Keen bird watchers will find the Honde Valley and Eastern Highlands well worth a visit. Culturally, the most popular attraction in the country is Great Zimbabwe, a UNESCO World Heritage Site dating back to the 11th century. Exploring the well-preserved ruins of this mysterious ancient culture is thrilling.


    Located in the north of Zimbabwe near the Zambian border, Kariba is the Zimbabwean centre for the tourist industry orientated around the magnificent Lake Kariba. It is also a good base from which to explore surrounding game reserves and attractions in northern Zimbabwe such as Mana Pools, which is a UNESCO World Heritage site. It's also useful as a stopover en route to Zambia. The town has a number of restaurants, casinos, quality resort hotels, and safari lodges, not to mention a number of large luxury houseboat hotels that use Kariba as a base. Lake Kariba itself is one the largest manmade lakes in the world. Such a large body of water attracts a multitude of game, so the nature reserves bordering the dam make for excellent wildlife viewing.

    Lake Kariba Lake Kariba David Holt
    Victoria Falls

    The majestic Victoria Falls, or Mosi-oa-Tunya (the Smoke that Thunders), is located on the Zambezi River, between Zambia and Zimbabwe. Explorer David Livingstone named the falls after Queen Victoria when he first saw them in 1855. One of the seven natural wonders of the world, the falls have been attracting travellers and adventure-seekers for decades, the pounding waters creating a mist that can be seen for miles and the sound of the falls, especially in the rainy season (November to April), making it difficult to hear anything else. There is a trail that runs along the cliff adjacent to the waterfall that visitors can use to reach the scenic viewpoints; a helicopter tour is another phenomenal way to see the falls from above.

    Matobo Hills

    The granite formations in Matobo National Park contain rock art and San artefacts that date back thousands of years. Surrounded by huge rock formations and delicately balanced boulders, this UNESCO World Heritage Site is a scenic place to see game such as white and black rhinos, leopards, zebras, monkeys and much more. One of the strangest, but most fascinating attractions in Matobo Hills is the lizard feedings that take place three times daily at World's View, which is also where Cecil John Rhodes is buried. Although the game viewing can be spectacular, this area is mainly fascinating because of its ancient cultural remnants, making it a particularly exciting Zimbabwean attraction for those interested in rock art.

    Matobo Hills Matobo Hills tfengreen
    Devil's Pool

    A popular but somewhat risky Vic Falls attraction is Devil's Pool, a naturally formed swimming spot right on the edge of the falls. The pool is only safe to enter between September and December, when the river flow is at the right level. Even then this is quite a daring adventure and not for the faint hearted. Aside from the thrill of swimming on the edge of the falls, Devil's Pool is also a great spot for those once-in-a-lifetime holiday photos. Ferries from Livingstone Island take visitors to this exciting attraction whenever the water levels are deemed safe enough, however this activity is predominantly accessible from the Zambian side of the Falls.

    Devil's Pool Devil's Pool joepyrek
    National Parks

    The three primary national parks to explore while on holiday in Vic Falls are the Victoria Falls National Park, the Mosi-oa-Tunya National Park on the Zambian side of the falls and, about 120 miles (193km) further south, the Hwange National Park. These parks feature a vast selection of wildlife, including elephant, buffalo, giraffe, zebra and various antelope; there are also occasional sightings of lion and leopard. The Victoria Falls National Park incorporates the iconic falls (a UNESCO World Heritage Site) and is therefore an absolute must for travellers in the region. Apart from the falls, and the gorgeous rainforest beneath, the national park includes varied landscapes populated by diverse game, including the Big Five of elephant, lion, buffalo, leopard and rhino.

    Hwange Lion Hwange Lion Laura
    Mana Pools National Park

    Mana Pools National Park incorporates a vast expanse of flat, arid land that becomes a broad expanse of glorious lakes after each rainy season, which last from November to April. Animals follow the pools in search of water and, as the lakes dry up, Mana Pools National Park is one of the best places in the country to view game such as elephants, hippos, crocodiles and buffalo, as they make the most of nature's bounty before it disappears. Mana means 'four' in Shona, and refers to four permanent pools in the middle Zambezi that make up the UNESCO World Heritage Site. Far from any human settlement, Mana Pools National park is a great place to experience a truly wild Zimbabwe.

    Mana Pools National Park Mana Pools National Park Babakathy
    Great Zimbabwe

    The capital of Zimbabwe during the Iron Age and dating back to the 11th century, Great Zimbabwe was home to the royal palace and an estimated 18,000 people in its heyday. At some point the city was abandoned, and it now stands empty and ruined, with its most prominent features being the mighty stone walls that reach 16 feet (5m) high, and the famous Zimbabwean Birds that were perched on top of eight monoliths around the city. A UNESCO World Heritage Site, the ruins are majestic and impressive, and form the largest ancient structure south of the Sahara Desert. Exploring the ruined city is extremely thrilling; it is a mysterious place that invites flights of the imagination and offers a palpable sense of age.

    Great Zimbabwe Great Zimbabwe Jan Derk

    Phrase Book

    English Pronounciation

    Zimbabwe has a sub-tropical climate and a summer season of about eight months (October to April), when hot, sunny days are the norm. Summer daytime temperatures average around 86F (30C) in main centres, though low-lying areas such as the Zambezi Valley, Kariba, and Victoria Falls tend to be hotter, and there is always the possibility of an afternoon thunderstorm. The Zimbabwean winter climate is pleasant, with warm, dry days from June to August (temperatures drop more extremely at night), and an average temperature of around 68F (20C). Rain occurs mostly between November and March in Zimbabwe, but rainfall patterns vary according to region. The best game-viewing time is during the months of August, September and October. This is the dry season and animals congregate at the waterholes. The best time of the year for white-water rafting on the Zambezi is over September, October, and November.

    Robert Gabriel Mugabe International Airport
    Location: The airport is situated around nine miles (15km) from Harare.
    Time: Local time is GMT +2.
    Getting to the city: Taxis and shuttle buses are available to the city centre.
    Car Rental: Car rental companies include Europcar and Avis, among others.
    Airport Taxis: Taxis to central Harare are available.
    Facilities: Facilities include a bank, bureau de change, smoking areas, medical services and a pharmacy, restaurants, bars, duty-free, various shops, and post office.
    Parking There is parking close to the terminal.
    Victoria Falls Airport
    Location: The airport is situated 13 miles (22km) south of Victoria Falls town.
    Time: Local time is GMT +2.
    Getting to the city: There is no public transport from the airport to the nearest town. Visitors are advised to book a driver or hotel transfer prior to landing, or they can hail a taxi or hire a car on arrival.
    Car Rental: Europcar and Budget offer car hiring services at the airport.
    Facilities: Facilities include banks, a bureau de change, restaurants, bars, a duty-free shop, a tourist help desk, and first aid.
    Joshua Mqabuko Nkomo International Airport
    Location: The airport is about fifteen miles (24km) north of central Bulawayo.
    Time: Local time is GMT +2.
    Getting to the city: There are no bus or train services from Bulawayo Airport but travellers can take a taxi or rent a car to get into town.
    Car Rental: Avis operates at Bulawayo Airport.
    Facilities: Bulawayo Airport has ATMs, a bureau de change, and a number of restaurants. The airport has recently undergone renovations.
    Parking There is extensive parking at the airport.

    Though the primary legal tender is the Zimbabwean dollar (ZWL), travellers can transact using the US dollar at the official exchange rate, as it's widely accepted. The symbol for both is $, so travellers should check which currency is in use before making a transaction. They should also confirm in advance what payment method a restaurant, hotel or tour operator will accept. Some businesses, including medical providers, may not accept payment by credit or debit card. The country is currently experiencing a shortage of cash. Withdrawals are possible at some ATMs and bank branches with an international bank card, but the availability of cash is not always guaranteed.


    English is the official language in Zimbabwe, although it is only spoken as a first language by a tiny percentage of the population. Several indigenous languages are spoken including Shona and Ndebele.


    Electrical current is 220 volts, 50Hz. Three-pin rectangular blade plugs are common.

    Entry Requirements:

    US nationals: US passport holders must have a passport valid for at least the duration of their stay. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival.

    UK nationals: Passports must be valid for at least the period of intended stay. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival.

    CA nationals: Passports must be valid for at least the period of stay in the country. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival.

    AU nationals: Australian passport holders must have a passport valid for at least the period of stay in the country. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival.

    ZA nationals: South Africans must have a passport valid for at least the period of stay in the country. A visa is not required for stays of less than 90 days.

    IR nationals: Irish nationals require a passport valid for at least the period of intended stay. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival.

    NZ nationals: New Zealand nationals require a passport valid for the period of intended stay. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival.

    Passport/Visa Note:Visa:

    All visitors require travel itineraries, tickets, and documents for return or onward journeys, as well as sufficient funds for the duration of their stay. Visa fees, where applicable, are payable in US dollars. Fees vary depending on nationality and type of visa. It is highly recommended that travellers' passports have at least six months' validity remaining after the intended date of departure from their travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

    Travel Health:

    Travellers to Zimbabwe who arrive from infected countries must have a yellow fever vaccination certificate, and vaccinations against hepatitis A, hepatitis B, and typhoid are recommended. There is a year-round risk of malaria in most of the country, particularly in the Zambezi Valley, Victoria Falls, Hwange National Park and in the Eastern Highlands; the risk is very small in Harare and Bulawayo. Precautions against mosquito bites should be taken to avoid a number of mosquito-borne diseases. Cholera outbreaks usually occur during the rainy season, when flooding and contamination of water sources takes place. Rapidly declining health standards are also responsible for Zimbabwe having one of the lowest life expectancies in the world, according to the World Health Organization; visitors are advised to take food and hygiene precautions. The standard of tap water in urban areas is considered low, and bottled water is available. The current economic instability has led to shortages of medication in public hospitals, and striking is common; it is advisable to bring a supply of personal medication and travel health insurance is essential. Private clinics expect cash payment and medical costs can be high.


    A service charge is usually included in the bill, and a 10 percent tip is customary for staff in restaurants, hotels and taxis. Some tour guides and game rangers depend largely on tips for their income.

    Safety Information:

    The level of crime is moderate and visitors who are travelling alone may be more vulnerable. Mugging as well as petty crimes such as pick pocketing are common in city centres, especially after dark. Travellers should be vigilant at Harare International Airport and when leaving banks and cash points, and should avoid carrying or displaying large amounts of cash in public places.

    Travellers shouldn't use intercity bus and rail services, as they're dangerous. Buses are overcrowded and poorly maintained, and drivers are often reckless; the rail system is also inadequately maintained, and there are many accidents. Visitors are better off using taxis that are either owned or recommended by major hotels.

    Wildlife viewing presents risks, especially for safari-goers who are on foot or at close range. Adventurers should always maintain a safe distance when observing wildlife, and only exit the tour vehicle when a professional guide or warden says it is safe to do so. They should also only use reputable guides or tour operators, and closely follow park regulations and their guide's advice.

    Victoria Falls is considered the most safe and well-policed part of Zimbabwe and the majority of visits are hassle-free. The resort areas around Lake Kariba are also considered to be safe, especially on guided tours and package holidays.

    Local Customs:

    In Zimbabwe it's a sign of respect to stand up when greeting people who have recently entered a room, or to physically lower the head when meeting someone older or of higher status. It's important to greet elders or senior-ranking people first, and it's considered extremely rude to challenge an elder's opinion, even if they are incorrect. Locals will often communicate gratitude nonverbally with claps to show respect. For instance, people clap twice to say 'thank you' if someone is passing them something.

    It is against the law to take photographs of public buildings or government institutions, and it is not advisable to take photographs anywhere in the vicinity of such buildings, or any roadblocks and illegally occupied farms, as this could lead to arrest. It is also illegal to photograph police and military personnel, as well as of demonstrations. Homosexuality is illegal; civilians are not permitted to wear camouflage clothing.


    Business in Zimbabwe is conducted in English, and is fairly informal, with drinking and socialising very much part of the business culture. Dress is fairly conservative, but lightweight suits or casual jackets are more suited to the hot climate than formal business wear. It is customary to shake hands with men and women at the beginning and end of a meeting. Business hours are generally Monday to Friday, 8am to 4.30pm, although hours vary considerably depending on the establishment; some businesses close at 11am on Wednesdays, and some are open on Saturday mornings.


    The international dialling code for Zimbabwe is +263. Travellers can purchase prepaid SIM cards for unlocked phones and top hotels offer WiFi.

    Duty Free:

    Travellers to Zimbabwe do not have to pay duty on items to the value of US$200 provided this allowance is not claimed more than once in a 30-day period. These include goods for personal consumption, including tobacco, and alcohol up to 5 litres with no more than 2 litres of this being spirits. Prohibited items include narcotic and amphetamine drugs, indecent or obscene reading material, toy firearms, and blade knives.

    Useful Contacts:

    Official tourism website of Zimbabwe: www.zimbabwetourism.net

    Zimbabwe Embassies:

    Zimbabwe Embassy, Washington DC, United States: +1 202 332 7100.

    Zimbabwe Embassy, London, United Kingdom (also responsible for Ireland): +44 (0)20 7836 7755.

    Zimbabwe Embassy, Ottawa, Canada: +1 613 421 2824/1242.

    Zimbabwe Embassy, Canberra ACT, Australia (also responsible for New Zealand): +61 (0)2 6286 2281/2700.

    Zimbabwe Embassy, Pretoria, South Africa: +27 (0)12 342 5125.

    Foreign Embassies in Zimbabwe :

    United States Embassy, Harare: +263 (0)4 250 593.

    British Embassy, Harare: +263 (0)4 338 800

    Canadian Embassy, Harare: +263 (0)4 252 181/2/3/4/5.

    Australian High Commission, Harare: +263 (0)4 853 23 555.

    South African High Commission, Harare: +263 (0)4 760 404.

    Honorary Consulate of Ireland, Harare +263 (0)4 771 949.

    New Zealand High Commission, Pretoria (also responsible for Zimbabwe): +27 (0)12 435 9000.

    Zimbabwe Emergency Numbers : 999