Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.


London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Overview

    The big, beautiful country of Zambia is situated in the heart of the African sub-continent, and is largely untainted by commercial tourist development. Nevertheless, it is well equipped to show visitors the warmth, excitement, challenges and adventures of Africa, and it offers an abundance of natural attractions and extreme sports, which has earned it the reputation of being the 'adventure centre' of the continent.

    The destination's prime attraction is the spectacular, breathtaking Victoria Falls on the Zambezi River between Zambia and Zimbabwe. Not only do the falls provide unmatched scenery as the water plunges into the depths of the gorge, but they are also the setting for a multitude of adrenaline pumping activities, such as whitewater rafting, bungee jumping from the 364 foot (111m) high bridge, canoeing, abseiling, micro-lighting over the falls, elephant-back safaris, jet-boating through the rapids and much more.

    If travellers prefer dry land, Zambia offers dozens of superb game parks stocked with a profusion of birds and wildlife. Chief among the parks is South Luangwa National Park. Centred on the most intact major river system in Africa, it hosts a huge concentration of game. The legendary 'Zambian walking safari' originated in this park and still offers one of the finest ways to experience the African wilderness.

    Visitors to Zambia seldom linger in the towns, as they're generally bent on safaris or destined for game lodges and adventure camps. Those who choose to explore the somewhat dishevelled capital, Lusaka, will find it has an interesting charm. More than half of the inhabitants of this over-populated city are unemployed, yet the atmosphere is far from despondent, as the people hustle and bustle, determined to survive. Thousands of stalls line the streets offering a fascinating array of services and goods. Lovers of the outdoors cannot fail to find everything and more to satisfy them in the varied wilderness of Zambia.

    Zambia introduces foreigners to some of the best natural attractions and adventurous activities the continent has to offer. Tourism is concentrated around a few major sights, such as Lake Kariba, which is a hub for fishing, boating, wildlife safaris and watersports, and Livingstone, the gateway to the wonders of Victoria Falls and the mighty Zambezi River. Zambia also has some excellent wildlife reserves.

    The country's poor roads make accessing certain areas difficult, though Livingstone and the capital city, Lusaka, are both fairly well developed. Lusaka is not a popular tourist destination in itself, but many travellers pass through the sprawling city and it is quite an experience. The markets and nightlife can be exciting and fun, and there are a number of small museums to visit. Zambia is accessible to both budget travellers and those in search of luxury, with Livingstone in particular boasting both great backpacker hostels and incredible luxury hotels.

    Kafue National Park

    Kafue National Park is one of the largest nature reserves in Africa, spanning a diverse 8,650 square miles (22,400 sq km), which makes it roughly the size of Wales. Vast swathes of Kafue have yet to be explored and developed, so it's a wonderful destination for those who want a real African adventure. Although the headquarters of the park are in the south, the southern region is actually less visited and more rundown; the real gem of the park is the flooded grasslands ecoregion in the north, which includes the Busanga Swamp. These rich lands support large herds of herbivores and their natural predators and the area is also noted for its birdlife.

    Kafue National Park Kafue National Park Steven dosRemedios

    Livingstone is a historic colonial city on the southern border of Zambia. Also known as Maramba, the town was incorporated as part of Northern Rhodesia under British mining magnate and politician, Cecil John Rhodes, and gained prominence in the 19th century as a trading hub for passage across the Zambezi River. As trade and industry in the region have declined, the town has embraced the tourist trade that comes naturally to it. Located just six miles (10km) from the Zambezi River, Livingstone is a popular gateway to the mighty Victoria Falls and has benefitted from the hordes of tourists that flock there every year. Its colonial past means the city has a number of historical buildings, and several decent museums.

    Livingstone Livingstone Gary Bembridge

    Lake Kariba is the largest artificial lake in the world, and a very popular tourist destination in Zambia (and Zimbabwe). A number of game and safari parks ring the lake on both the Zambian and Zimbabwean sides, and tour operators offer a number of water activities, such as boat and pontoon cruises. The best way to experience the vast body of water is to hire a houseboat, though there are a variety of accommodation options for those who prefer to sleep on land, including campsites, luxury lodges and self-catering chalets. All budgets will find something on offer. Lake Kariba is an excellent place to see wildlife, but foreigners should be wary of hippo and crocodiles when swimming in Kariba, and on the banks.

    Victoria Falls

    The majestic Victoria Falls, or Mosi-oa-Tunya (the Smoke that Thunders), are located on the Zambezi River, on the border of Zambia and Zimbabwe. Explorer David Livingstone named the falls for Queen Victoria when he first saw them in 1855. One of the seven natural wonders of the world, the falls have been attracting travellers and adventure seekers for decades; its pounding waters creating a mist that can be seen for miles and the sound of the falls, especially in the rainy season (November to April), make it difficult to hear anything else. There is a trail that runs along the cliff adjacent to the waterfall, which visitors can use to reach the scenic viewpoints, and a helicopter tour is a phenomenal way to see the falls from above.

    Victoria Falls Victoria Falls John Walker

    Phrase Book

    English Pronounciation

    Lusaka's humid subtropical climate is heavily influenced by its high-altitude location. The city experiences hot summers and warm winters, with little variation in temperature. Winter, from May to July, sees temperatures move between 78F (26C) and 92F (33C). In summer, from September to January, Lusaka's temperatures range from 87F (31C) to 104F (40C). Lusaka experiences distinct wet and dry seasons, with the wet season lasting from November to April, when precipitation amounts to between three inches (76mm) and 10 inches (245mm) of rainfall per month. Humidity regularly exceeds 80 percent during the rainy season. From May to September, Lusaka experiences very little rainfall.

    Zambia is warm all year round but has three distinct seasons. The weather is hot and wet between December and April, cooler and dry from May to August, and hot and dry between September and November. The rains come earlier and last longer the further north in Zambia travellers venture, and the east generally receives more rainfall than the western lowlands. The Zambian summer, between November and March, can get swelteringly hot, with the average temperatures ranging between 77F and 95F (25C and 35C), while in winter, between May and August, the temperature range becomes far greater, as temperatures can measure anywhere between 43F and 75F (6C and 24C). Autumn and spring are short in Zambia and aren't really distinct seasons. During the rainy season, roads often become impassable due to mud and potholes, and many attractions are unreachable, meaning many camps close. The best time to visit Zambia is between June and September, when the nights are cold but the days are usually sunny and pleasant, and game viewing is at its best.

    Kenneth Kaunda International Airport
    Location: The airport is situated 12 miles (20km) northeast of Lusaka.
    Time: Local time is GMT +2.
    Getting to the city: A minibus service runs to the city centre via Great East Road, and taxis are available.
    Car Rental: Most major car hire companies are represented at the airport. Cars are usually hired with a chauffeur.
    Airport Taxis: Taxis are available at the airport.
    Facilities: The airport has a bank with a bureau de change, a post office, restaurants, a bar, shops, and a VIP lounge. A tourist help desk and travel agent can also be found in the airport terminal building, as well as a business centre.
    Parking Long and short-term parking is available.
    Simon Mwansa Kapwepwe International Airport
    Location: The airport is located one miles (1.2km) south of the Ndola city.
    Time: Local time is GMT +2.
    Getting to the city: Taxis and rental cars are available.
    Car Rental: Europcar is represented at the airport. Other car rental companies are available in town.
    Airport Taxis: There are many taxis available. It is best to negotiate a fare before departing.
    Facilities: Airport facilities are limited, but there is a small duty-free store.
    Parking Parking is available close to the terminal building.

    The Zambian currency is the Kwacha (ZMW), and is divided into 100 ngwee. It is best to bring US Dollars or Pounds Sterling, which can be exchanged at the many bureaux de change found in the main towns; visitors should avoid exchanging money outside of banks or respected hotels. While most of the tourist hotels, restaurants, travel agents and larger shops, especially in Lusaka and Livingstone, accept credit cards, many outlets in the rural areas do not and deal only in local currency. ATMs are available in Lusaka and some of the major towns. Banking hours vary but are usually 8.30am to 3.30pm on weekdays and mornings on Saturdays.


    There are many dialects spoken in Zambia, but the official language is English. Most business is conducted in English and most Zambians speak it fairly well.


    Electrical current in Zambia is 230 volts, 50Hz. Square three-pin plugs, as well as two- and three-pin round plugs are in use.

    Entry Requirements:

    US nationals: United States citizens require a passport valid for four months beyond period of intended stay. A visa is required. Single and multiple-entry visas can be obtained on arrival for stays of up to 90 days (tourists) or 30 days (business travellers). E-visas can be obtained before departure.

    UK nationals: British citizens require a passport valid for four months beyond period of intended stay, but a visa is not necessary for a touristic stay of up to 90 days.

    CA nationals: Canadians require a passport valid for four months beyond period of intended stay. A visa is required. Single and multiple-entry visas can be obtained on arrival for stays of up to 90 days (tourists) or 30 days (business travellers). E-visas can be obtained before departure.

    AU nationals: Australians require a passport valid for four months beyond period of intended stay. A visa is required. On arrival a 90-day tourist visa or 30-day business visa can be obtained. E-visas can be obtained before departure.

    ZA nationals: South Africans need a passport valid for four months beyond period of intended stay. South African nationals do not need a visa for stays for up to 90 days (tourists) or up to 30 days (business travellers). Note that temporary or emergency South African travel documents are not accepted.

    IR nationals: Irish nationals require a passport valid for four months beyond period of intended stay. No visa is required for stays of up to 90 days.

    NZ nationals: New Zealand nationals require a passport valid for four months beyond period of intended stay. A visa is required. A 90-day tourist visa or 30-day business visa can be obtained on arrival in Zambia. Passengers with a New Zealand passport issued to residents of Niue, Tokelau or nationals of Cook Islands traveling as tourists do not require a visa for a maximum stay of 30 days.

    Passport/Visa Note:Visa:

    All travellers require a return ticket or proof of onward travel, documents for their next destination and proof of sufficient funds. Passport requirements around the necessary number of blank pages vary from country to country, and visas can be issued on arrival, though the conditions will vary according to nationality. It is also possible to obtain an e-visa online prior to departure for Zambia; passengers must have printed confirmation of the e-visa with them upon arrival. There is a special provision for day visitors coming across the border from Zimbabwe into Livingstone. It is highly recommended that travellers' passports have at least six months' validity remaining after the intended date of departure from their travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

    Travel Health:

    Typhoid, polio, rabies and hepatitis A vaccinations should be considered for travel to Zambia. Malaria is endemic in the country (prophylaxis is essential), and outbreaks of cholera are common, especially during the rainy season. There is low potential for yellow fever exposure, though proof of vaccination is required if travellers are coming from or have transited through an airport of a country where yellow fever occurs. Visitors to game parks are at risk of African trypanosomiasis (sleeping sickness), which is carried by tsetse flies; insect repellent is ineffective against tsetse flies.

    Medical facilities in the country are under-developed and limited to the point that basic drugs and even clean needles are often not available. The small clinics in Lusaka are regarded as superior to the general hospitals, but clinics in rural areas are rarely stocked with anything more than aspirin or plasters. Full travel insurance, including cover for medical evacuation by air, is essential and it is vital to bring a good first-aid kit. Visitors should avoid food bought from local street vendors and ensure drinking water is filtered and boiled, or bought in sealed, branded bottles.


    Tipping in Zambia is about 10 percent and a 10 percent service charge is usually included in bills.

    Safety Information:

    Package tours in Zambia are generally safe and most visits are trouble-free, but visitors should be aware that car hijackings and armed robberies are increasing. Mugging, bag snatching and theft from parked cars are common in urban areas, and travellers should avoid displaying valuables on their person. Travellers should also steer clear political rallies, demonstrations, and large gatherings, as they have the potential to turn violent. Cross-border raids are frequent and landmines are a potential danger in the border areas where Zambia meets Angola and the DRC, so travellers should stay away. Many roads can become impassable in the rainy season (November to April), and roads are severely potholed in general. Poorly maintained vehicles, dangerous local driving habits and the presence of stray animals make driving even more risky.

    Local Customs:

    Zambia's culture is largely patriarchal; however, white visitors tend to be treated respectfully regardless of gender. Zambians are curious and visitors should not be offended by stares and questions. Women should refrain from wearing short skirts and low-cut tops, and beachwear should be worn only on the beach. Even when dressed conservatively, women may find the stares from locals disconcerting. The Western practice of 'getting to the point' is not practiced in Zambian culture, and it is polite to say hello and exchange pleasantries before asking a question or requesting assistance. Shaking hands is a common greeting, and many Zambians will continue to hold hands throughout the conversation. It is traditional to eat with the right hand, and utensils are not used in many areas. Homosexuality is condemned by the general population and is considered illegal. Gay travellers should be discreet and avoid public displays of affection.


    Although doing business in Zambia is less complicated than in many parts of Africa, it is still a very poor country where bribery, corruption and the lack of infrastructure present problems. Business meetings are formal but seldom punctual; a suit and tie are appropriate attire despite the heat. Office hours are 8am to 5pm Monday to Friday, with a one-hour lunch break between 1pm and 2pm. However, in practice workers often arrive late or leave early, so these office hours a mere guideline.


    The international dialling code for Zambia is +260. The outgoing code is 00 followed by the relevant country code (e.g. 0027 for South Africa). WiFi is limited to top hotels and restaurants, though it's best not to rely on it being offered at all; visitors can purchase local prepaid SIM cards for unlocked phones and rely on a big data bundle or unlimited data.

    Duty Free:

    Travellers to Zambia over 18 years do not have to pay duty on the following items: 400 cigarettes or 500g tobacco or 500g of cigars; 1.5 litres of spirits, 2.5 litres of wine and 2.5 litres of beer, and goods to the value of USD 1,000.

    Useful Contacts:

    Zambia National Tourist Board, Lusaka: www.zambiatourism.com

    Zambia Embassies:

    Zambian Embassy, Washington DC, United States: +1 202 234 4009.

    Zambian High Commission, London, United Kingdom (also responsible for Ireland): +44 207 589 6655.

    Zambian High Commission, Ottawa, Cananda: + 613 232 4400.

    High Commission of the Republic of Zambia, Canberra, Australia: +61 261 994 900.

    Zambian High Commission, Pretoria, South Africa: +27 12 326 1854.

    Foreign Embassies in Zambia :

    United States Embassy, Lusaka: +260 211 357 000.

    British High Commission, Lusaka: +260 211 423 200.

    Canadian High Commission, Lusaka: +260 1 250 833.

    Australian Embassy, Harare, Zimbabwe (also responsible for Zambia): +263 242 853 235 55.

    South African High Commission, Lusaka: +260 211 26 0497.

    Irish Embassy, Lusaka: +260 211 290 650.

    New Zealand Honorary Consulate, Lusaka, Zambia: (+260) 211 252 402 / 5 / 6.

    Zambia Emergency Numbers : 999 (fire, medical emergencies and police).

    Getting around Lusaka is not easy. While the city centre is relatively small, walking is not always a pleasant experience because of the climate and the hawkers along the sides of the roads. Public transport consists of buses and minibuses that run frequently along main transport routes, though both options can get crowded, meaning they're not always comfortable ways to travel. Visitors who have an international driving licence can hire a car, and there are plenty of reputable car hire companies in the city and at the airport. On the downside, driving in Lusaka is not an easy task, as traffic is often gridlocked and it can be difficult to find parking. Signage is usually quite clear, but the condition of the roads is not always good. Hiring a car with a driver is a popular option.