Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.


London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • The Inside Passage

    The Inside Passage travel guide


    Shaped by the carving of massive glaciers millions of years ago, Southeast Alaska is an astounding region of deep fjords, glaciers, majestic mountains and forests. Known as the 'panhandle', it epitomises classic Alaskan scenery. Thousands of islands form a pristine protected waterway called the Inside Passage that is lined with many charming towns and small villages rich in history. About half of the tourists who travel to Alaska arrive on cruise ships that wind their way through the islands of the Inside Passage to ports of call such as Ketchikan, Juneau, Sitka and Skagway.

    The area is home to the native cultures of the Tlingit, Haida and Tshimshian tribes; the art of totem pole carving, as well as traditional music and dance have been preserved, especially in Ketchikan. Russian settlers have also left their legacy of icons and onion-domed churches, having been drawn to the region in search of fur. The region's promise of gold, salmon fishing and forests of timber attracted many other profiteers. Today the business of tourism is an additional income-earner for many of the picturesque coastal communities.

    The history of the Gold Rush days is especially evident in the town of Skagway at the northern tip of the Inside Passage, once a lawless trading post serving the Klondike Gold Rush pioneers. Juneau is Alaska's attractive capital, with a bustling waterfront and a scenic mountain backdrop, and is the gateway to one of the country's most glorious regions, Glacier Bay National Park.

    Glacier Bay National Park

    When the early explorers and pioneers of the 18th century sailed this way, Glacier Bay was hidden under a huge sheet of solid ice, more than 4,000ft (1,219m) thick and up to 20 miles (32km) wide. Today the branching 65-mile (105km) long fjord is the work of the fastest-receding glacier on earth; the melting ice of the Grand Pacific Glacier opening up a spectacular carved terrain of steep rock walls lining deep-water fjords. Sliding out of the mountains are 16 active glaciers that fill the sea with different shaped icebergs, creating the icy blue landscape that is world-renowned.

    At the head of the fjord is the massive ice wall of the Grand Pacific Glacier, slowly melting and sculpting the still-unfinished land as it backs away from the sea, a natural work of art in progress. An added attraction is the variety of aquatic life including humpback whales, sea otters, seals and porpoises, while bears, moose, mountain goats and many species of birds inhabit the land. This rugged landscape can only be accessed by boat or small plane as most of the park is made up of water. As opportunities to see this huge wilderness are limited, facilities can be crowded, especially on the tour boats. Activities are somewhat expensive, and wildlife sightings cannot be guaranteed. Gustavus is the small settlement that services the park, but the park headquarters is at Bartlett Cove from where boats can be arranged or alternate means provided to enjoy the park experience. Kayaking or camping in the backcountry, ranger-led programmes or walks, hiking and fishing are all available.

    Website: www.nps.gov/glba
    Glacier Bay, Alaska Glacier Bay, Alaska National Park Service
    Hubbard Glacier

    There is surely no more spectacular experience on the planet than to witness the calving of a titanic glacier. A stopover to watch nature's incredible marvel, the Hubbard Glacier, in action as the high wall of ice thickens and advances towards the Gulf of Alaska is one of the unforgettable moments that makes thousands of holidaymakers opt for an Alaskan cruise every year. The Hubbard Glacier is the largest tidewater glacier in North America, beginning its 75-mile (121km) journey to the sea on the tallest mountain in Canada, Mount Logan, and finally shedding tons of its bulk in awesome ice falls across the six-mile (10km) wide head of Yakutat Bay.

    Every day cruise liners pull in, their passengers bundled up in their warmest clothing and festooned with cameras and binoculars, as they hang over the deck rails to witness the stunning sight of the luminous blue-green ice wall as it creeps inexorably forward. Those who visit at the right time could be fortunate enough to see one of nature's most awesome events, when a chunk of ice cracks and falls thunderously from the wall into the ocean as the mighty glacier calves, startling the seals basking on ice floes. In contrast to what one would expect with many glaciers shrinking due to global warming, the Hubbard is growing and advancing, controlled apparently more by mechanics than climate. It is predicted that if the Hubbard Glacier continues to advance it will close the entrance of Russell Fjord and create the largest glacier lake in North America. Many cruise ships snare a chunk of ice so that their passengers can end the memorable day by getting up close and personal with the Hubbard Glacier, and enjoy a chunk of this special ice in their evening cocktail.

    Hubbard Glacier Hubbard Glacier NPS
    Alaskan Ferry

    Large cruise ships regularly travel to major ports in Alaska but a better idea for those who prefer a more intimate option is the Alaskan Ferry. Departing from Bellingham, Washington, these large ferries bounce through the major coastal towns of Canada and The Gulf of Alaska before stretching to the Alaskan Peninsula. The landscapes are staggering, revealing hundreds of craggy forest-dense islands and coastlines. Eagles, killer whales, bears and other hardy wildlife are all part of the view. The months of operation are May to September, when the weather is bearable and sunshine illuminates most of the evening hours. Costs vary greatly depending on the length of the voyage and style of accommodation. Most ferries rent out cabins but those in tune with Alaska's pioneer spirit can pitch a tent on deck or just use a blanket.

    An Alaskan Ferry An Alaskan Ferry Alaskan Dude

    The 'salmon capital of the world' started as a summer fish camp on the shores of Ketchikan Creek used by the Tlingit natives, and became a major salmon canning centre. Native Inuit heritage plays a large role in the touristic appeal of Ketchikan, which boasts the largest collection of totem poles in the world in the Ketchikan Totem Bight State Historical Park, Saxman Native Village and the Totem Heritage Center Museum. Rustic Creek Street, with its picturesque wooden boardwalks and stilts, was once the town's red light district, and today the houses have been converted into restaurants, shops and galleries.

    Ketchikan is located on Revillagigedo Island, 235 miles (378km) south of Juneau. The town is a popular cruise destination and is the starting point for most Inside Passage tours. Excursions into the surrounding wilderness include air or boat trips to nearby Misty Fjords, an area of pristine, spectacular scenery with soaring cliffs, waterfalls, lakes and glaciers.

    Misty Fjords Misty Fjords Ketchikan Visitor\'s Bureau
    Mendenhall Glacier

    The most popular attraction in Juneau is the Mendenhall Glacier, located just 12 miles (19km) from the downtown area. Originally known as Sitaantaagu ('the Glacier Behind the Town') by the Tlingits, it was renamed in honour of Thomas Corwin Mendenhall, an American physicist, in 1891. The Mendenhall Glacier is 1.5 miles (3km) wide, and calves into its own lake. Visitors have several options for seeing the Mendenhall Glacier. It can be viewed from the Mendenhall Glacier Visitor Center, which includes a recreation area good for viewing black bears; or you can hike to the glacier via the Mendenhall Glacier West Glacier Trail, which takes roughly five hours both ways. It is a good idea to hike with a guide, and bring crampons if you want to hike on the glacier itself. As an added option, several businesses in Juneau offer helicopter rides to the glacier itself, although these are fairly expensive.

    Phrase Book

    English Pronounciation

    Alaskan cruises happily trade the warm blue waters of tropic destinations for the rugged scenery of craggy islands, jutting glaciers and forested coastline. Instead of open ocean, cruise ships weave through the Inner Passage, up the Gulf of Alaska and past scores of islands and inlets. Cruise ships traverse a string of coastal cities which include Ketchikan, Skagway, Haines, Sitka and Juneau. Stacked together, their unique atmospheres make a diverse totem pole of cruise ports with Juneau at the top.

    Most ships will call port in Juneau, a unique state capital nestled into mountain steps and a narrow inlet. The small city is accustomed to water transportation as no roads lead in or out of the city. Cruise liners are berthed at one of three docks, all within an easy walk of a rustic and charming downtown area. Here, visitors can take a tramway up Mount Roberts to share an eagle's view of the city and landscape below. Visitors can also view scenery with whale watching tours starting from Juneau's waterfront. Those in port for longer stays can catch a ferry to Glacier Bay National Park to see 16 enormous glaciers cut into the land and sea. Others can visit Mendenhall Glacier, close to town.

    With no roads connecting the towns the best way to travel is by the Alaska Marine Highway ferry that hops from town to town, or on one of the numerous and very popular cruises that ply the channels. The Alaska Marine Highway is a designated National Scenic Byway and is one of the most beautiful ways to explore Alaska. The deep waters and mild climate provide a prime habitat for whales, sea lions and porpoises, which can often be spotted from the deck. Between the picturesque fishing town of Petersburg and Russian-founded Wrangell is the spectacular Wrangell Narrows that is only 300ft (91m) wide and so shallow in places that the boat is forced into a slalom course of 46 turns to avoid grounding on the channel bottom. Frederick Sound is a prime whale sighting area.


    No direct flights from Heathrow to this Destination