Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.


London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Overview

    Surrounded by rolling mountains and home to picturesque towns, Kosovo has escaped the notice of mainstream tourism and remains a hidden wonder in the very heart of the Balkans. Those who venture to this destination will find Ottoman mosques, striking forests, green vineyards and sublime monasteries aplenty.

    Kosovo's recent history begins in 2008 when it broke from neighbouring Serbia after a long and bloody dispute. Today, Serb minorities are located in the north, while the rest of the population is largely made up of Albanian-speaking Muslims.

    The country's top attractions include the Sar Mountains National Park, where nature lovers can spot bears, lynxes, wolves and chamois, and the Brezovica ski resort, which offers ski enthusiasts incredible slopes and favourable year-round conditions. Foodies should definitely tour the capital, Pristina, where the local fare carries Turkish and Albanian influences.

    Phrase Book

    English Pronounciation

    Kosovo has a largely continental climate, though Pristina is considered an oceanic climate zone. Generally speaking, summers are long and dry, and winters are mild and rainy, with occasional heavy snowfall in the mountains.

    It can get surprisingly hot in summer (between May and August), with temperatures sometimes reaching as high as 90F (32C). The warmest month is July, when high temperatures average around 79F (26C). Winters are cold and snowfall is common, and the coldest month is January, which experiences an average low temperature of 23F (-5C).

    Rainfall is abundant, particularly in the short spring and autumn. October is the wettest month, and August the driest. Visitors should note that the climate does vary according to region and geographical features.

    Kosovo is a year-round destination, but summer is the peak tourism season and the optimum time to visit. Popular cities such as Pristina can get crowded during this period. November to April is the least popular time, with the exception of ski season in January and February, which sees visitors flock to the slopes. Spring and autumn are potentially very pleasant but they can be rainy.


    The official currency of Kosovo is the Euro, though the Serbian Dinar (RSD) is sometimes accepted in Serb-majority areas. Some hotels, shops and restaurants accept credit cards but most transactions are in cash; ATMs and international banks are becoming more common.


    Albanian and Serbian are the official languages, but English is widely spoken especially among the youth.


    Electrical current is 230 volts (50Hz). European round two-pin attachment plugs are most commonly used.

    Entry Requirements:

    US nationals: US citizens must a have a valid passport to enter Kosovo. No visa is required for stays of up to 90 days within a 6 month period.

    UK nationals: British citizens must have a valid passport for the duration of their stay to enter Kosovo. No visa is required for a stay of up to a maximum of 90 days within a six month period.

    CA nationals: Canadian citizens must a have a passport that is valid for six months beyond their departure date to enter Kosovo. No visa is required for a stay of up to a maximum of 90 days within a six month period.

    AU nationals: Australian citizens must a have a passport that is valid for six months beyond their departure date to enter Kosovo. No visa is required for a stay of up to a maximum of 90 days within a six month period.

    ZA nationals: South African citizens must a have a passport that is valid for six months beyond their departure date to enter Kosovo. No visa is required for a stay of up to a maximum of 90 days within a six month period.

    IR nationals: Irish citizens must a have a passport that is valid for six months beyond their departure date to enter Kosovo. No visa is required for a stay of up to a maximum of 90 days within a six month period.

    NZ nationals: New Zealand citizens must a have a passport that is valid for six months beyond their departure date to enter Kosovo. No visa is required for a stay of up to a maximum of 90 days within a six month period.

    Passport/Visa Note:Visa:

    Foreign passengers may be required to provide documentary evidence to local authorities when entering Kosovo, giving a reason for their entry and stay. A 90-day entry stamp will be issued, which is renewable for longer stays. It is recommended that visitors have at least two blank pages in their passports for stamps. It is highly recommended that passports have at least six months' validity remaining after the intended date of departure from the travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

    Travel Health:

    There are no specific health risks for Kosovo and travel is usually problem-free from a health perspective. Hepatitis A and hepatitis B vaccinations are recommended and it is also advised that visitors be up to date with their vaccinations for MMR (measles, mumps, and rubella) and tetanus-diphtheria. A rabies vaccination is recommended for travellers who may have contact with wild animals while in Kosovo.

    Medical facilities consist of private medical clinics and the government sponsored University Clinical Center. Quality controls are lacking in many medical facilities and their services are very basic. Comprehensive health insurance is recommended before travelling to Kosovo.


    Tips should equal 10 percent of the bill unless the restaurant adds a service charge to the total.

    Safety Information:

    Kosovo is a relatively safe destination, though petty crime and pick pocketing can occur. Travellers should be especially cautious at large markets in Pristina.

    Travellers who venture outside of the capital should be aware of unexploded ordnance from the conflicts. Much of it has been cleared from roads and paths, but visitors should seek advice from KFOR (a NATO-led international peacekeeping force) before exploring the more remote parts of the country. That said, the situation is quickly improving, as mine-clearance programmes operate all over Kosovo.

    Visitors should not drive vehicles that bear Serbian plates. Though perfectly legal, the car may be a target for random attacks or vandalism from locals. Northern Kosovo sees sporadic violence, particularly in north Mitrovica and a few other flashpoints where Serbian and Kosovar communities are in close contact.

    Local Customs:

    Kosovars tend to favour a very direct communication style where, among other things, maintaining eye contact shows respect. Locals may also go out of their way to help foreigners, such as by escorting visitors who ask for directions to their intended destination.

    Visitors might indeed be surprised at how ingrained smoking is in the culture, and should treat the offer of a cigarette by a new acquaintance as a sign of acceptance. It's worth noting that while there are no laws against homosexual activity or same-sex couples, Kosovo is a conservative society where these things are not generally tolerated.


    Locals of all ethnicities are hospitable to foreigners (especially westerners), and invitations to lunches, dinners, receptions, even religious family gatherings are normally offered and should be accepted if possible.

    Visitors should expect small talk to dominate much of the discussion and should not be concerned if Kosovars do not immediately get down to business. If offered, foreigners ought to accept tea, coffee or other beverages, which are signs of respect for the host. Many Kosovars smoke, and a ban on smoking in public places is sporadically followed.

    Meetings require business attire, but a formal suit is not expected. Foreigners should try to print business cards with one side in English and the other side in Albanian and Serbian, or at least one of these languages. While not expected, a foreigner should offer their local contact a gift if the latter gives them one. The thought counts for more than the item's value.


    The international dialling code for Kosovo is +383. The outgoing code is 00, followed by the relevant country code (e.g. 0044 for the United Kingdom). Internet access is widespread, especially in Pristina. There is good cell phone coverage and roaming agreements are in place with major international operators. Travellers can purchase local SIM cards for unlocked phones.

    Duty Free:

    Visitors may import the following goods duty free: 200 cigarettes, 50 cigars or 250g of tobacco. Two litres of wine and one litre of spirits are permitted, as is 250ml of eau de toilette and a reasonable amount of perfume. Weapons and ammunition are prohibited.