Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Overview

    Kazakhstan is the ninth largest country in the world and the largest landlocked country in the world, with a landmass that nearly eclipses Western Europe. Although little visited by outsiders, its rich cultural history speaks to its diverse demographics. Bordered by Russia, China, Kyrgyzstan, Uzbekistan, and Turkmenistan, Kazakhstan's magnificent natural landscape has become home to many people from neighbouring nations, resulting in a friendly and hospitable, albeit reserved, society.

    Kazakhstan was formerly a Soviet Republic, but gained independence in 1991 after the dissolution of the Soviet Union, becoming the last nation to leave the Union. The rugged terrain of the country boasts diverse natural beauty, ranging from the arid, treeless steppes of the centre to the snow-capped peaks and glaciers of the Tian Shan mountain range, and down to the canyons, turquoise lakes, and alpine meadows of the Almaty area.

    Rich in natural resources such as oil, natural gas and minerals, Kazakhstan has huge economic potential. Although there is still widespread poverty in the country, and unemployment and inflation are rife, oil exports have caused massive economic growth in recent years.

    Nur-Sultan is the capital of Kazakhstan and is one of the main commercial hubs, home to many major government organisations and foreign businesses. Leafy Almaty, situated in the fertile fruit-producing region in the southeast is the former capital of Kazakhstan and is the largest city in the country. Famed for its beautiful architecture, grand ballet and opera houses, public sculptures, and market stalls, Almaty is the cultural centre of Kazakhstan and well worth a visit.

    Other activities in Kazakhstan include skiing, visiting the Baikonur Cosmodrome (the prominent spaceport launch site), bird watching in Korgalzhyn, and visiting one of the country's many striking nature reserves where visitors can see bears, ibex, and raptors.

    Phrase Book

    English Pronounciation

    The lack of moderating bodies of water make Kazakhstan's climate extremely continental and very dry. Seasonal temperatures are polarised and vary depending on the region. The best time to visit Kazakhstan is in spring (April to June) or autumn (September to October) when temperatures are mild. In spring the desert comes into flower and autumn is harvest time, when market tables are laden with freshly picked fruit.

    Average winter temperatures during the day are 3°F to -1°F (-16°C to -18°C) in the far north and about 21°F (-6°C) in the south; summer temperatures average 70°F (21°C) in the north and 81°F (27°C) in the south. Snow starts to fall around November and the mountain passes fill with snow until April, sometimes even May. Climbers are advised to visit in summer when the mountain temperatures are at their best.

    Nursultan Nazarbayev International Airport
    Location: The airport is located 12 miles (19km) southeast from Astana.
    Time: GMT +6
    Getting to the city: There is a bus service from the airport to the city.
    Car Rental: Car rental offices are located on the first floor of Terminal 2.
    Airport Taxis: Taxis operate at the airport.
    Facilities: There are shops, restaurants, coffee bars, a duty free, a lost and found, ATMs, a currency exchange, an information desk, and a pharmacy.
    Almaty International Airport
    Location: The airport is situated 14 miles (23km) north of the city centre.
    Time: GMT +6.
    Getting to the city: Local buses run regularly from the airport terminal to the city, as do taxis, and private car hire is available at the airport.
    Car Rental: Avis provide rental services at Almaty Airport.
    Airport Taxis: Taxis are easily available at the airport. Travellers should remember that it's wise to agree on a fee upfront, or book with one of the popular companies beforehand, as not all taxis have meters.
    Facilities: Facilities include bureaux de change, cafeterias, bars, duty-free shopping and an information desk, as well as a chemist at the departures terminal.
    Parking There are parking facilities available at hourly rates and the first 15 minutes are free.
    Website: www.alaport.com

    The official currency is the Kazakhstani Tenge (KZT), which is divided into 100 tiyin. ATMs are generally accessible in Kazakhstan, with major European and international credit cards, such as Diners Club and Visa, accepted in central hotels, shops, and restaurants.


    Kazakh, spoken by about 65 percent of the population, is the state language and Russian is an official language used for business, administration, and cross-cultural communication.


    Electrical current is 220 volts, 50Hz. The European round two-pin plugs are standard (Type C & F).

    Entry Requirements:

    US nationals: US citizens must have a passport that is valid on arrival in Kazakhstan. No visa is required for stays of up to 30 days.

    UK nationals: British citizens must have a passport that is valid on arrival in Kazakhstan. No visa is required for stays of up to 30 days.

    CA nationals: Canadian citizens must have a passport that is valid on arrival in Kazakhstan. A visa is required for stays longer than 30 days.

    AU nationals: Australian citizens must have a passport that is valid on arrival in Kazakhstan. A visa is required for visits longer than 30 days.

    ZA nationals: South African citizens must have a passport that is valid on arrival in Kazakhstan. A visa is required.

    IR nationals: Irish citizens must have a passport that is valid on arrival in Kazakhstan. A visa is required for stays longer than 30 days.

    NZ nationals: New Zealand citizens must have a passport that is valid on arrival in Kazakhstan. A visa is required for stays longer than 30 days.

    Passport/Visa Note:Visa:

    Most foreign passengers require a visa to enter Kazakhstan. Holders of a letter of invitation (issued by either an organisation or a national of Kazakhstan) can obtain a single-entry visa on arrival, for a stay of up to one month, provided that (i) the visa is pre-arranged by The Ministry of Foreign Affairs; and (ii) they are arriving at Aktau, Almaty, Nur-Sultan, Atyrau or Uralsk airports. The visa fee is approximately USD 80. Additionally, foreign visitors holding tourist visas (i) must be in possession of hotel vouchers covering their period of stay in Kazakhstan, and (ii) if staying longer than 90 days in Kazakhstan, must register themselves at the OVIR (Upravlenie Passportno Visovoi Raboty Registration Office)- it is best to confirm (ii) with their travel agent. Failure to do so will result in penalties upon departure. OVIR offices can be found in large cities in Kazakhstan. Note that if visitors are holding a transit visa, it is also required that they hold onward tickets, and the necessary travel documentation for their next destination. A yellow fever vaccination certificate is required to enter Kazakhstan, if arriving within six days of leaving or transiting through an infected area. NOTE: It is highly recommended that travellers' passport has at least six months' validity remaining after the intended date of departure from their travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

    Travel Health:

    All travellers arriving from a yellow fever area are required to have a certificate of inoculation. It is recommended that travellers to Kazakhstan immunise themselves against hepatitis A and B, typhoid, and update their MMR (mumps-measles-rubella) vaccines. Medical care in Kazakhstan is extremely limited and shortages of essential medical supplies are common, so travellers should take along their own set of essentials. Doctors and hospitals will expect payment in cash, regardless of travel health insurance. Blood screening is inadequate and HIV/AIDS is a risk due to contaminated blood or inadequate sterilisation of instruments and needles. Travellers should make sure to have an updated and signed letter from their physician, providing detailed information on what medications they carry and why they need them.


    Tipping is not customary in Kazakhstan, as a service charge is included in hotel and restaurant bills. However, as more tourists arrive tipping is becoming more common. There is also a fixed charge on taxi and railway transport, so many taxi drivers won't take tips unless travellers insist repeatedly.

    Safety Information:

    The general rules of safety in Kazakhstan are the same as in any other developing country. There are the normal risks of pickpockets and petty crime, and travellers are advised to be cautious of corrupt police. Travellers are advised to be cautious at night in and around clubs and bars. Kazakhstan is generally a very friendly country and foreigners are respected.

    Local Customs:

    Kazakh people are known for their hospitality, respect for elders, as well as a peaceful and tolerant nature. Generosity and cordial behaviour are common in both social and business fields. Standards of dress and behaviour are conservative and travellers should take care not to offend. Greetings between opposite genders should remain verbal and same sex friends may shake hands, or if very close, greet one another with a hug.

    Possession and use of drugs is illegal and if found guilty, could bring about a lengthy prison sentence. Same sex couples are discouraged from openly showing their affection, because, while same-sex relations are legal, cultural norms prohibit and even actively discriminate against homosexuality.


    An experienced and proficient interpreter can be of great assistance at business meetings. Kazakhstan's hierarchal social structure translates into the business environment, so high ranking officials and partners will wish to meet with their equals. It is customary to shake hands and call people by their first names and last names at business meetings, as well as at informal gatherings and small talk commonly precedes any business negotiations.

    Business attire is generally a suit and tie for men, and a suit or business dress for women; even at informal gatherings formal attire is often expected. The respective parties often give small gifts (pens, company logo pins or books) at the end of an initial meeting as a token of appreciation. Business cards are widely distributed, with Russian and English translations. Many people in Kazakhstan are Muslim and therefore often take breaks from work during the day for prayer; so visitors should consider prayer times when scheduling meetings.


    The international dialling code for Kazakhstan is +7. The city code for Nur-Sultan is 7172. Inexpensive SIM cards are available and are an easy way to communicate both locally and internationally. Free wifi is available in cafes, restaurants and hotels in main towns and cities.

    Duty Free:

    The following goods may be imported into Kazakhstan without incurring customs duty: 200 cigarettes or 50 cigars or 200g of tobacco products; three litres of alcoholic beverages; a reasonable quantity of perfume for personal use and gifts to the value of €1500 for personal use only. On entering the country, tourists must complete a customs declaration form, which must be retained until departure. This allows the import of articles intended for personal use, including currency and valuables, which must be registered on the declaration form. They must be exported at the end of the stay. Customs inspections can be long and thorough. It is advisable to keep receipts for items bought in Kazakhstan in order to avoid difficulties on departure.

    Kazakhstan Embassies:

    Kazakhstan Embassy, Washington DC, United States: +1 202 232 5488.

    Kazakhstan Embassy, London, United Kingdom (also responsible for Ireland): +44 207 925 1757.

    Kazakhstan Embassy, Toronto, Canada: +1 613 695 8055.

    Kazakhstan Embassy, Singapore (also responsible for Australia): +65 6536 6100.

    Kazakhstan Embassy, Pretoria, South Africa: +27 12 460 0086.

    Kazakhstan Embassy, Singapore (also responsible for New Zealand): +65 6536 6100.

    Foreign Embassies in Kazakhstan :

    United States Embassy, Nur-Sultan: +7 7172 70 21 00.

    British Embassy, Nur-Sultan: +7 7172 556 200.

    Canadian Embassy, Nur-Sultan (also provides limited assistance to Australia): +7 7172 475 577.

    South African Embassy, Nur-Sultan: + 7 717 925 326/7/8.

    Irish Embassy, Moscow, Russia (also responsible for Kazakhstan): +7 495 937 5911.

    New Zealand Embassy, Moscow, Russia (also responsible for Kazakhstan): +7 495 956 3579.

    Kazakhstan Emergency Numbers : 102 (Police); 103 (Ambulance)