Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.

 

London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Krakow International Airport Guide

    Full Name: John Paul II International Airport Krakow–Balice
    Location: The airport is situated 11 miles (17.6km) west of Krakow.
    Time: Local time is GMT +1 (GMT + 2 from last Sunday in March to last Sunday in October).
    Contacts:

    Tel: +48 (0) 12 639 33 01; or +48 (0) 12 639 33 22.

    Transfer to the City:

    City bus services 208 and 192 leave from the roundabout in front of the passenger terminal and leave regularly to the city centre. Taxis are also available outside the arrivals hall and take 20 minutes to get to the city centre.

    A shuttle train operates between the airport and the city centre. The Kraków-Balice train station is located 200m from the passenger terminal and operated a daytime service every 30 minutes.

    Car rental:

    Car rental companies include Avis, Budget, Europcar and Hertz.

    Facilities:

    There are banks, bureaux de change and ATMs at the airport. Other facilities include restaurants, bars, and shops, duty-free, child facilities, tourist information and hotel reservations desks, WiFi and a post office. A business lounge and VIP lounge is also available. Disabled facilities are good, but those with special needs should contact their airline in advance.

    Parking:

    Parking at John Paul II International Airport starts at PLN 5 every 15 minutes for short-term parking, and PLN 7 per hour for long-term parking. Economy parking is also available at PLN 10 per day.