Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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  • There is a £5 charge for vehicles entering the drop-off areas. You can pay in advance, on the day you drop-off, or by midnight the next day. You cannot pay at an airport ticket machine or in the terminal drop-off zones. 

    Drop-Off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers.
     

    • Pay for your drop-off

      Pay for a single drop-off or pre-pay for multiple drop-offs.

      Pay your charge online
    • Personal account

      Add a vehicle, pay for a single drop-off, pre-pay for multiple drop-offs, set up autopay and review trip history.

      Sign in / Register now
    • Business account

      Add multiple vehicles, set up autopay, manage vehicles and review trip history.

      Sign in / Register now
    • Blue Badge discount

      Apply for a Blue Badge discount. More details can be found in the Additional Information section below.

      Apply for a Blue Badge discount
    • Pay by telephone

      Pay by automated telephone service. Tel: 0330 008 5600

      Call to pay now
    • Pay a PCN

      Non-payment will result in an £80 Parking Charge Notice (PCN), reduced to £40 if paid within 14 days.

      Pay now

    Additional information

    The Terminal Drop-Off Charge operates via automatic number-plate recognition (ANPR). There are no barriers; you incur a charge as soon as you enter the drop-off zone.

    A £5 charge applies each time you drive into a terminal drop-off zone.

    You cannot pay at airport ticket machines or in the terminal drop-off zones.

    The £5 charge applies each time your vehicle enters a terminal drop-off zone – £5 for every single visit. Payments can only be made by card. Cash and cheque payments are not accepted. 

    You have three ways to pay. You can pay online or by automated telephone service or automatically once you’ve set up autopay.

    When you pay in advance, your prepayments last for 12 months. Any prepaid funds that remain unused 12 months from the date of purchase will expire.

    You cannot pay for drop-offs at an airport ticket machine or in the terminal drop-off zones.

    Failure to pay before midnight the day after your drop-off will incur an £80 Parking Charge Notice (PCN), reduced to £40 if paid within 14 days. 

    Pay a PCN online.

    If you have any questions or require a refund, please email APCOA at; refunds.heathrowdropoff@apcoa.com, chat to an agent via webchat or call customer services on 0333 200 7459

    Free drop-off options are available at Heathrow’s Long Stay car parks, where passengers can take a free bus transfer to the terminal.

    If you drive a taxi (black cab) actively licensed with London Taxi and Private Hire (TPH), you qualify for a 100% discount. We will automatically apply this discount for taxis actively licensed with TPH until 01 April 2022. This gives TfL time to conduct a public consultation and make any adjustments to meter charges following statutory requirements. The discount applies only to taxis (black cabs) actively licensed with TPH; all other taxis (black cabs) must pay the £5 Terminal Drop-Off Charge.

    No discount for private-hire vehicles (PHVs). PHV drivers and operators must pay the Terminal Drop-Off Charge when they enter terminal drop-off zones.

    If you are a taxi driver (black cab), private-hire vehicle driver or operator, and want to register a business account, please use the link below.


    If you are a private hire driver and wish to wait for a passenger prior to picking up from a Short-Stay car park you can do so at the Heathrow Authorised Vehicle Area (AVA). 

    The drop-off charge does not affect passenger pick-ups, which will continue to take place via the car parks. You cannot pick up passengers from the drop-off zones.

    Our car parks continue to operate as normal. 

    Terminal Drop-Off Charges apply to the passenger drop-off zones in front of the terminal buildings – zones also known as the terminal forecourts. There are signs on the roads in and around the airport to let drivers know the chargeable zones. We use automatic number-plate recognition (ANPR) cameras to record vehicle movements. We issue Parking Charge Notices (PCNs) to vehicle owners who do not pay their Terminal Drop-Off Charge.

    The Terminal Drop-Off Charge applies 24 hours, 365 days a year.

    You must not leave your vehicle unattended in the terminal drop-off zones. Vehicles left unattended will be removed by the police.   



    Blue-Badge holders can apply for their discounted drop-off up to three months before or by midnight the day after their drop-off.

    The following information will need to be provided:

    • Vehicle registration number
    • Drop-off date
    • Your Blue-Badge number
    • Your Email address
    • Your Flight number
    • Images of the front and rear of your Blue-Badge

    If your application is successful, we'll send you an email.

    A Blue-Badge application applies to a single drop-off. Each drop-off requires a new application. We will issue a Parking Charge Notice if you don't use a Blue-Badge discount for your drop-off and fail to pay the charge. 

    The vehicle in which the Blue-Badge holder is dropped off must not be left unattended in the terminal drop-off zones. Vehicles left unattended will be removed by the police.   

    If you are a Blue-Badge holder arriving by taxi, you apply for the 100% discount using the taxi's registration number. You can apply in advance, during the trip or by midnight the day after your drop-off. Confirmation of a successful application will be sent by email. The taxi driver can check that the Blue-Badge holder discount has been applied by matching the Blue-Badge holder's receipt ID with their receipt ID. They can do this online within their business account's 'Trip Management' section.

    If you hold a valid UK or European Economic Area (EEA) Blue Badge, you can apply for a 100% discount even if you don’t drive or own a vehicle. You apply for a Blue-Badge discount for the vehicle that drops you off – a taxi or a friend’s car, for example.

    Exemptions

    You don't have to pay the Terminal Drop-Off Charge if you are driving a Heathrow permitted operational vehicle or a vehicle recorded at the Driver and Vehicle Licensing Agency (DVLA) in either of these categories:

    • Emergency service vehicles, such as police, ambulances and fire engines
    • Military vehicles

    These exemptions will be applied automatically to your vehicle. You do not need to apply for an exemption.

    Discounts

    A 100% discount will apply to your vehicle if it is recorded at the DVLA in one of these categories:

    • Roadside recovery vehicle – have a taxation class of 'recovery vehicle'
    • Two-wheeled motorbikes
    • Buses or coaches*

     If you are dropping off a group of departing passengers by bus or coach, there are coach drop-off bays in each terminal.

    If you've booked your vehicle for Heathrow Valet Parking, you also qualify for a 100% discount on the Terminal Drop-Off Charge.

    All these discounts will be applied automatically to your vehicle. You do not have to apply for them.

    There are no exemptions or discounts for electric vehicles.

    The charge, which was proposed in 2020, is part of our updated Surface-Access and sustainability plans. The scheme helps to prevent a car-led recovery and to reduce airport-related traffic.

    Income from the charge contributes to new sustainable transport initiatives at the airport, with additional revenue helping lower overall airport charges. The pandemic has severely affected the airport; the charge allows us to continue investing in congestion-reducing, Surface-Access projects and protecting jobs at Heathrow.

    Heathrow was the last major UK airport to introduce drop-off charges. Similar drop-off charges were already in place at all nine of the UK’s other major airports. The Terminal Drop-Off Charge replaces our previous plans to introduce a Heathrow Ultra-Low Emissions Zone (HULEZ) by 2022 and a Heathrow Vehicle Access Charge (HVAC).

    Refunds

    To apply for a refund, chat with an agent on webchat , send an email to  refunds.heathrowdropoff@apcoa.com or call customer services on 0333 200 7459.

    Complaints

    If you have a complaint about the Terminal Drop-Off Charges, email APCOA at complaints.heathrowdropoff@apcoa.com.

    If you see a £1 hold on your bank or credit-card account – known as a pre-authorisation – it’s a temporary hold of funds. The pre-authorisation is not a charge, just a temporary hold to show that the funds will soon be released. We use the hold to check that your payment method is valid and you have sufficient funds available to pay for your Terminal Drop-Off Charge.

    If you have any questions or queries to do with your account or payment, please contact APCOA via one of the following contact channels:


    Hours of operation

    Customer Services: Monday to Friday 08:00 – 20:00 and Saturday 09:00 – 13:00;  closed on public holidays.

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