Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

 

Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

 

Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • Privacy Notice:

    Terminal Drop Off Charge

    Updated: March 2022

    This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you use the Heathrow Terminal Drop-Off Charge (TDOC) service Heathrow is committed to protecting your personal information when you use Heathrow services.

    Whenever you provide your data, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the UK General Data Protection Regulation (UK GDPR).

    What information will we collect about you?

    When you use the Heathrow TDOC service, Heathrow will collect the following information about you:

    • Vehicle registration marker (VRM) 
    • First name*
    • Last name* 
    • Email address*

    * Heathrow will only collect first name, last name, and email address of users who consent to their details being used for marketing purposes, this information will be collected by APCOA on our behalf and transferred to our marketing agents.

    Our trusted supplier, APCOA who manage parking and TDOC services on Heathrow’s behalf will also be processing your data as a data controller. For more information on how APCOA processes data please see link here – https://heathrowdropoff.apcoa.com/privacy 

    How will Heathrow use the information it collects about me?

    Heathrow will use your personal data for several purposes including the following:

    • To provide the TDOC, Heathrow will collect your VRM via Automatic Number Plate recognition (ANPR) and CCTV. This information will then be passed on to APCOA, who manage the process of forecourt access including the enforcement of the program. 
    • To send you marketing communications about other product and services delivered by   Heathrow if you consent to this.

    The lawful basis for our processing of your vehicle registration data is based on it being necessary to perform our contract with you permitting the use of a vehicle at Heathrow Airport for use of the forecourt. Heathrow also relies upon legitimate interests in connection with data processed in connection with TDOC. The terms and conditions are set out on the signage located around site and online - https://www.heathrow.com/terms-and-conditions/terminal-drop-off-charge-terms-and-conditions.

    For marketing data, we will only use your information should you consent to us doing so.

    Who is my data shared with?

    Your information will be stored and managed by the following recipients in order to deliver the TDOC service:

    • Heathrow staff managing the TDOC Contract
    • IT providers who supply Heathrow with CCTV/ANPR technology
    • APCOA who manage the TDOC scheme 
    • Customer service agents employed by Sitel should you contact Heathrow directly
    • Heathrow agents who provide a service for our marketing requirements such as loyalty program administrators, agents who process our marketing database and loyalty partners such as airline frequent flyer programs. 

    We will not transfer or disclose your personal information, other than: as identified in this Privacy Notice, to our trusted third party suppliers, to the police, tribunals, courts, regulators, or other authorities in connection with enforcement or to assist them with their investigations or requests or for us to report security incidents or suspected or actual unlawful acts and/or as may be otherwise required by law. Your information will not be processed or transferred outside of the UK and appropriate security mechanisms have been implemented by our suppliers. 

    Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

    How long will Heathrow keep my information?

    Heathrow will retain information in relation to CCTV/ANPR data for a period of 31 days from the date of your drop off after which point it will be deleted. 

    Your personal details for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all of your personal details is removed from our systems. 

    What rights do I have over my personal data?

    Under the UK General Data Protection Regulation, you have the right to:

    • Access your personal data by making a subject access request and the right to be informed about the processing 
    • Rectification, erasure or restriction of your information where this is justified
    • Object or restrict the processing of your information where this is justified
    • Data portability
    • Where applicable, you have rights in relation to automated decision making

    To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details: 

    By email to: privacy@heathrow.com

    What if I find your response unsatisfactory?

    Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.

    Changes to this privacy notice

    We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.