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    Privacy notice: Heathrow Commuter

    Created: October 2019

    This privacy notice tells you what to expect when Heathrow Airport Limited (Heathrow) collects personal information about you when you sign up to receive news and alerts from Heathrow Commuter.

    Heathrow is committed to protecting your personal information. Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information we will only use your information in line with all applicable data protection laws, including the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the 'need to know' principle.

    What information will we collect about you?

    When you sign up to Heathrow Commuter news and alerts, we will collect the following information about you (depending on the options selected):

    • Title
    • First name
    • Last name
    • Email address
    • Employer and work location
    • Your role and tenure
    • Your main mode of commuting and times you travel
    • Postcode

    Heathrow collects information about how you use Heathrow Commuter via our website and the device(s) that you use to access the service. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘Privacy and Cookies’ below.

    How will Heathrow use the information it collects about me?

    Heathrow will use your personal data for a number of purposes including the following:

    Use of data Purpose Justification
    To send you communications about Heathrow Commuter updates and other Heathrow news. Legitimate Interests We have a legitimate interest for your personal data to be used for this specific purpose. This enables us to inform you about the latest commuter updates including discounts, rewards and new services to improve your commuting experience.
    We may also match the data we collect with other data that we hold about you if you have used Heathrow Commuter before Legitimate interest We have a legitimate interest for your personal data to be used for this specific purpose. We do this to build up a picture of your personal preferences and understand how you commute. This enables us to send you relevant and personalized content and ensures we only send relevant communications to you, making your commute smoother and more enjoyable. The data we will use for matching is from your registration with Liftshare and Cycle Hub


    You are always in control of how we use your personal data and can opt out of marketing communications during and after the booking process. You can change your marketing preferences at any time or unsubscribe from Heathrow Commuter marketing communications by clicking ‘Unsubscribe’ on the footer of a Heathrow Commuter marketing email. You have the right to object to this processing which you can exercise by contacting Please note that if you object, this may affect our ability to send personalised communications to you.

    Your information will be handled and used by the following recipients in order to deliver Heathrow Commuter news and alerts:

    • Heathrow staff managing the commuter programme
    • Acxiom Limited, our trusted data partner

    We will keep your information within Heathrow and our trusted third parties, except where disclosure is required by law, for example to government bodies and law enforcement agencies.

    Your personal data is processed only in the UK and is not moved or transferred overseas.

    How long will Heathrow keep my information?

    Your transactional information will be retained for a period of seven years and one month from the date of your last transaction due to tax regulations at which point all your personal details is removed from our systems.

    Your personal details for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all your personal details is removed from our systems.

    Where you tell us that you no longer wish to receive marketing messages about Heathrow Commuter and other Heathrow products and services, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error.

    What rights do I have over my personal data?

    Under the General Data Protection Regulation, you have the right to:

    • Access your personal data by making a subject access request
    • Rectification, erasure or restriction of your information where this is justified
    • Object to the processing of your information where this is justified
    • Data portability

    To exercise your rights, please contact the Heathrow Data Protection Officer using the following contact details:

    Data Protection Officer
    Heathrow Airport Limited
    The Compass Centre
    Nelson Road
    TW6 2GW

    What if I find your response unsatisfactory?

    Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office (ICO). You can find more information on the ICO website at regarding the complaints process.

    Privacy & Cookies

    Cookies are small text files which are stored on your computer when you visit certain web pages. At Heathrow we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. To find out more about cookies, visit

    The different types of cookies we use

    Heathrow use the following categories of cookies on our websites:

    Strictly necessary - These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

    Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us which may include recording your use of our websites but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device. You have the right to object from being recorded on our websites by clicking here.

    Managing cookies - If you'd prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

    Links to other websites

    This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

    Changes to this privacy notice

    We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.

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