Privacy notice: Heathrow Commuter
Created: October 2019
This privacy notice tells you what to expect when Heathrow Airport Limited (Heathrow) collects personal information about you when you sign up to receive news and alerts from Heathrow Commuter.
Heathrow is committed to protecting your personal information. Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information we will only use your information in line with all applicable data protection laws, including the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the 'need to know' principle.
What information will we collect about you?
When you sign up to Heathrow Commuter news and alerts, we will collect the following information about you (depending on the options selected):
- First name
- Last name
- Email address
- Employer and work location
- Your role and tenure
- Your main mode of commuting and times you travel
Heathrow collects information about how you use Heathrow Commuter via our website and the device(s) that you use to access the service. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘Privacy and Cookies’ below.
How will Heathrow use the information it collects about me?
Heathrow will use your personal data for a number of purposes including the following:
|Use of data||Purpose||Justification|
|To send you communications about Heathrow Commuter updates and other Heathrow news.||Legitimate Interests||We have a legitimate interest for your personal data to be used for this specific purpose. This enables us to inform you about the latest commuter updates including discounts, rewards and new services to improve your commuting experience.|
|We may also match the data we collect with other data that we hold about you if you have used Heathrow Commuter before||Legitimate interest||We have a legitimate interest for your personal data to be used for this specific purpose. We do this to build up a picture of your personal preferences and understand how you commute. This enables us to send you relevant and personalized content and ensures we only send relevant communications to you, making your commute smoother and more enjoyable. The data we will use for matching is from your registration with Liftshare and Cycle Hub|
You are always in control of how we use your personal data and can opt out of marketing communications during and after the booking process. You can change your marketing preferences at any time or unsubscribe from Heathrow Commuter marketing communications by clicking ‘Unsubscribe’ on the footer of a Heathrow Commuter marketing email. You have the right to object to this processing which you can exercise by contacting email@example.com. Please note that if you object, this may affect our ability to send personalised communications to you.
Your information will be handled and used by the following recipients in order to deliver Heathrow Commuter news and alerts:
- Heathrow staff managing the commuter programme
- Acxiom Limited, our trusted data partner
We will keep your information within Heathrow and our trusted third parties, except where disclosure is required by law, for example to government bodies and law enforcement agencies.
Your personal data is processed only in the UK and is not moved or transferred overseas.
How long will Heathrow keep my information?
Your transactional information will be retained for a period of seven years and one month from the date of your last transaction due to tax regulations at which point all your personal details is removed from our systems.
Your personal details for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all your personal details is removed from our systems.
Where you tell us that you no longer wish to receive marketing messages about Heathrow Commuter and other Heathrow products and services, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error.
What rights do I have over my personal data?
Under the General Data Protection Regulation, you have the right to:
- Access your personal data by making a subject access request
- Rectification, erasure or restriction of your information where this is justified
- Object to the processing of your information where this is justified
- Data portability
To exercise your rights, please contact the Heathrow Data Protection Officer using the following contact details:
Data Protection Officer
Heathrow Airport Limited
The Compass Centre
What if I find your response unsatisfactory?
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office (ICO). You can find more information on the ICO website at ico.org.uk/concerns/ regarding the complaints process.
Privacy & Cookies
The different types of cookies we use
Heathrow use the following categories of cookies on our websites:
Strictly necessary - These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.
Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us which may include recording your use of our websites but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device. You have the right to object from being recorded on our websites by clicking here.
Managing cookies - If you'd prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.Back to top