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British Airways

British Airways aircraft taking off at London Heathrow Airport

British Airways was created in 1973 when BOAC and BEA merged to form a single airline. In 1987 it became a private company. In 2011, British Airways merged with Iberia to become part of the International Airlines Group.

Contact information

Telephone numbers

Reservation: 0844 493 0787* Customer service: 0844 493 0787* Special assistance: 0844 493 0787*

* Additional charges may apply [More info]
** International number

Web Social links

Facilities at Heathrow

Which terminal?

This airline operates from Terminal 3 and Terminal 5

Find your terminal


Airline lounges are invitation-only – please check entry rules with your airline. The following information is provided as a service to passengers and may be subject to change.

Terminal 3

Galleries First and Galleries Club lounges

Departures, after security

Follow signs to Lounge F

Find Galleries Lounges on map

Arrivals Lounge (American Airlines)

Arrivals, public area

Turn right at arrivals exit and take lift to first floor

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Terminal 5 departures

Galleries Club Lounges

Departures, after security

At either end of the main terminal buidling,and in satellite Terminal 5B

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Galleries First Lounge

Departures, after security

At the south end of the main terminal building

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Terminal 5 arrivals

British Airways Arrivals Lounge

Arrivals, public area

On entering the main arrivals hall, take the closest lift or escalator to the first floor.

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Flight information

Flight numbers begin with IATA code BA.

Alliance membership

This airline is a member of the Oneworld allianceOneworld alliance.

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Destinations served from Heathrow