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    • VAT refunds

      Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from a number of British retailers*.

    • VAT refunds

      When you get to the airport, before you check-in, take your receipt and form to the Travelex VAT Refund Desk. The Reserve your Refund service enables you the opportunity to pre book a VAT refund appointment before your flight home for only £15. 您是否有资格申请增值税退税?. 您是否適合申請增值稅退稅?. ฉันสามารถขอคืนเงินภาษีได้หรือไม่? ... Read more

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    • Reserve your VAT refund

      Reserve your Refund service enables you the opportunity to pre book a VAT refund appointment before your flight home for only £15. Each appointment is for 30 minutes with the service available in all Heathrow terminals allowing you to claim your VAT refund at a time that suits you. When organising your trip, pre book your VAT refund collection appointment by using ‘Reserve your refund’. When purchasing goods in the UK, request a tax refund form from the retailer – keep these along with your receipts. On arrival at Heathrow, make sure you claim your VAT refund before you check-in. ... Read more

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    • VAT refund terms and conditions

      voucher can only be used on any spend of £50 or more at World Duty Free store in Heathrow Airport or when you collect your worlddutyfree.com Reserve & Collect order in store in the airport. Voucher only available to customers who claim a VAT refund in cash (in their home currency or pounds sterling) at their Reserve your Refund appointment at Heathrow Airport. Voucher must be presented in store when making a transaction in a World Duty Free store. One voucher per person, per transaction and must be presented at time of purchase at World Duty Free. Neither Travelex nor World Duty Free accept responsibility if a voucher is lost, stolen, destroyed or used without permission and no replacement voucher will be provided in these circumstances. ... Read more

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    • RR VAT Refund by appointment

      Claim your VAT refund before you fly from Heathrow Terminal 5. ... Read more

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    • Special offers

      Spend £150 or more on beauty products or beauty accessories at World Duty Free and qualify for an exclusive Destination Beauty Travel Gift Set, containing five travel-sized products. Book a Reserve Your Refund appointment with Travelex and take your refund in cash to receive a £20 World Duty Free voucher to use at the airport before you fly. Find it cheaper at Amazon, John Lewis, Argos and Jessops (third party sellers excluded) and we’ll discount double the difference instantly at the till. Dixons Travel operates the governments Airport Retailers’ VAT relief concession under which VAT is not charged on sales when travelling to a non-EU destination. Applies to products over £30 including Apple Branded Products*, Laptops, Desktops, Tablets, Camcorders, Cameras and Lenses, Headphones, Speakers, Haircare, Fitness Trackers and Watches, Mobile Phones, Smart Home Products and Gaming Consoles. ... Read more

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    • Dixons Travel

      Find it cheaper at Amazon, John Lewis, Argos or Jessops (third party sellers excluded) and we’ll discount double the difference instantly at the till. Excludes electrical product accessories and travel accessories. Excludes Black Friday promotions, Boxing day and membership only prices. Dixons Travel is a leading airport electrical store, showcasing a host of gadgets such as Apple products, tablets, headphones and cameras. You’ll always find the latest technology hand picked for the traveller, from cutting edge laptops to fashion inspired headphones. Find it cheaper at Amazon, John Lewis, Argos or Jessops (third party sellers excluded) and we’ll discount double the difference instantly at the till. This means that we guarantee to offer lower prices than Amazon, John Lewis, Argos and Jessops or we’ll double the difference. Dixons Travel operates the governments Airport Retailers’ VAT relief concession under which VAT is not charged on sales when travelling to a non-EU destination. ... Read more

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    • Win a VIP trip to The Glenlivet Distillery

      It’s the definitive whisky that brings us together this Whisky Festival so celebrate with a dram from The Glenlivet’s Master Distiller’s Reserve range. Each whisky is matured in three different types of cask, (traditional oak, American oak and ex-sherry casks) for added depth, distinct richness, and unique complexity of flavour. Matured in three types of oak casks, the best of these casks are then brought together in the Solera Vat. Each unique expression of The Glenlivet Small Batch, is created with individually selected casks, chosen from the collection of rare and aged whiskies maturing in our warehouses. To experience The Glenlivet in all its glory, Heathrow is offering you the chance to win an exclusive trip for two to the home of The Glenlivet in Speyside, Scotland. ... Read more

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    • Porters

      Pre-book your Porter online, by email or by phone to guarantee a helping hand with your luggage from the terminal forecourts, central bus station and baggage reclaim hall. Bookings must be made no later than 48 hours before travel, however, the Porters are stationed ready to help on all of the departure forecourts and the baggage halls in arrivals in every terminal. Porters are available on the forecourts at each terminal and will accompany you and transport your luggage from the forecourt to the check in desk. Porters are available in the baggage hall and will take your luggage from the baggage carousel to your onward mode of transport from the airport or to a waiting friend or relative. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel. ... Read more

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    • Terms and conditions - Heathrow Express

      Children aged 15 years and under travel free in Express Class when accompanied by a paying adult, or can travel unaccompanied if they have proof of air travel such as a valid flight booking or boarding pass. Parents/guardians who allow their children to travel unaccompanied do so at their own risk. Children aged 15 years and under travel free in Business First only if accompanied by an adult who has bought a Business First ticket. As of 19th February 2019 Child Oyster cards (5–10 Zip Oyster photocard, 11–15 Zip Oyster photocard, Visitor Oyster or blue Oyster cards with the Young Visitor discount applied) can be used to travel free on Heathrow Express simply by touching in and out when travelling. This offer cannot be used for Peak Express Saver Single to travel during these peak times, This offer can only be used on Off Peak Express Saver tickets to travel outside these peak times. ... Read more

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    • Website terms and Conditions

      These terms and conditions ("Terms") govern your viewing and use of this website heathrow.com (the "Website") which is owned and operated by LHR Airports Limited ("Heathrow"). No information on this Website constitutes an invitation to invest in Heathrow or any of its subsidiaries or any other company and you should not make (or decide not to make) any investment or other decisions based on any information available on or via this Website. The contents of the pages contained in this Website may not be distributed, displayed or copied to third parties including, but not limited to, "caching" any material on this Website for access by third parties and "mirroring" any material on this Website. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. These Terms refer only to your viewing of this Website and, as detailed above, separate conditions apply to prize draws, competitions and promotions which we may run from time to time as well as to products and services sold through this Website. ... Read more

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    • Unite union industrial strike action at Heathrow

      If you are due to travel on one of the proposed strike days, your airline will be able to confirm the status of your flight – you will find their up to date contact information on our airline contact page. Below you will find more useful information about your journey and industrial action at Heathrow, including further airline information, advice for passengers whose flights have been changed and have booked services such as Parking, Meet & Assist, Fast Track Security and Porters and general FAQS about the strike action. Even though there are no pre-planned cancellations or amendments to any flight schedules, please remember to contact your airline before you travel to Heathrow to confirm the status of your flight. Please review your airline’s policies in relation to carry-on baggage, as well as that of any airline you are connecting onto at Heathrow Airport. We do, however, still recommend that passengers flying on all proposed strike dates contact their airline to confirm the status of their flight before travelling to Heathrow. ... Read more

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    • Concierge service

      Would you like assistance throughout your journey within our airport? Our team of Meet and Assist agents are available to help you; guiding you through the airport, providing travel tips, and helping you complete procedures at security, immigration and baggage drop off and collection. Our agents speak a range of languages, and we may be able to provide you with an agent who can assist in your language, call or email us to advise your requirements, bookings must be made no later than 48 hours before travel. Please note:The Meet and Assist product does not include the movement of passenger luggage. Escort you through security and help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges (if eligible). If you have some time to enjoy the services in the airport your guide will help you to make the most of your time, whether this be dining, shopping or relaxing in one of the independent/airline lounges (if eligible). ... Read more

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    • Around the world - T's and C's

      "You" and "your" are references to the passenger and/or person downloading and using the App. It’s important that you read these terms and conditions (the “Terms”) as they contain important information (and legal information) about the App and the way it should be used. The App uses the camera on your phone, tablet or device whilst the App is enabled to recognise images through the camera and show on-screen dynamic content on top of what you see 'in the real world.' No images will be accessed or stored by Heathrow that are contained on your phone, tablet or device or that are created or taken whilst using the App. Except as set forth in Section 7, Heathrow’s aggregate liability under these Terms shall be limited to the lower of the sum equal to the data cost of downloading the App to your phone, tablet or device or £75. Subject to your compliance with these Terms, Heathrow grants you a limited nonexclusive, non-transferable, non-sub licensable license to download and install a copy of the App on your phone tablet or device and to run such copy of the App solely for your own personal, non-commercial purposes. ... Read more

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    • Bears App terms and conditions

      Thank you for deciding to use the Heathrow Bears app (the “App”). We are delighted that you are as curious as we are about the world around you! The following sets out the terms and conditions of use for the App, provided by Heathrow Airport Limited whose registered office is at Compass Centre, Nelson Road, Hounslow, TW6 2GW (company number 01991017) ("Heathrow"). "You" and "your" are references to the passenger and/or person downloading and using the App. It’s important that you read these terms and conditions (the “Terms”) as they contain important information (and legal information) about the App and the way it should be used. The App uses the camera on your phone, tablet or device whilst the App is enabled to recognise images through the camera and show on-screen dynamic content on top of what you see 'in the real world.' Subject to your compliance with these Terms, Heathrow grants you a limited nonexclusive, non-transferable, non-sub licensable license to download and install a copy of the App on your phone tablet or device and to run such copy of the App solely for your own personal, non-commercial purposes. ... Read more

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    • Group travel by coach

      Help for coach drivers, tour group leaders and anyone dropping off or collecting a group from Heathrow Airport. If your flight comes in before the coach park opens at 06:00 but the party will not be ready for collection until after 06:00, please wait at the coach park and purchase a permit to avoid being asked to return to the coach park. Coaches enter the Terminal 5 Forward Coach Park (FCP) via a barrier controlled by the Coach Marshal. The coach then waits at the FCP until advised to move on to the forecourt (via the Coach Marshal). If your coach arrives at the terminal and your passengers are not ready to depart, it will be sent back to the West Ramp Coach Park. ... Read more

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