1. Promoter
1.1. The Prize Draw promoter is Heathrow Airport Limited (Company Number: 01991017) The Compass Centre, 1st Floor, Nelson Road, Hounslow, Middlesex TW6 2GW (the “Promoter”). Please do not send entries to this address.
2. How to Enter
2.1. The Prize Draw will be available for entry from 00:01 BST on 19/09/2024 (the “Opening Date”) to 23:59 BST on 14/10/2024 (the “Closing Date”) inclusive. Entries received before or after this time will not be accepted.
2.2. You can enter the Prize Draw in the following ways:
2.2.1. Online: By completing the entry form at https://www.heathrow.com/heathrow-rewards/offers-and-competitions. Online entries are free of charge. A valid internet connection is required to enter the Prize Draw.
2.3. All entries must include your name, email address, postal address (including postcode) and telephone number.
2.4. Entrants will be required to login to their Heathrow Rewards account and indicate via a tick box that they would like to participate in the Prize Draw and follow the instructions. Entry is only available via the Heathrow Rewards member website or, for those experiencing any accessibility issues or difficulty in entering the Prize Draw on the Heathrow Rewards website, postal entries addressed to: Heathrow Rewards, 3 Manor Court, Dix's Fld, Exeter EX1 1ST and received by the Closing Date will be accepted if the following details are provided:
2.4.1. the entrant’s full name;
2.4.2. a valid Heathrow Rewards-linked email address; and
2.4.3. written consent to participate in the Prize Draw.
2.5. Entry to the Prize Draw is free and no purchase is necessary. The Promoter shall not charge any entrant for entering or attempting to enter the Prize Draw.
2.6. By submitting your entry, you agree to these Terms and Conditions.
3. Eligibility to Enter
3.1. Entry is open to Heathrow Rewards members only.
3.2. Entrants must be aged 18 or over.
3.3. Entrants must prove their age if requested by the Promoter.
3.4. Entrants must be a UK resident.
3.5. Only one (1) entry per Heathrow Rewards member is permitted. No automated or duplicate entries will be accepted and any entrant found to be entering more than once may be disqualified from the Prize Draw.
3.6. No refund may be claimed for expenses incurred in participating in the Prize Draw in relation to the use of the internet.
3.7. The Promoter reserves the right to exclude any entries which it believes to be inappropriate, fraudulent or based on misconduct or which are not eligible under Clause 3.
3.8. The Promoter reserves the right to exclude any entry if there are reasonable grounds to believe that there has been a breach of the Heathrow Rewards Programme Terms and Conditions or these Terms and Conditions by an entrant.
3.9. All required details must be provided for an entry to be considered valid. Entry cannot be accepted if all required details are not provided, incomplete, illegible or inaccurate.
3.10. This Prize Draw is not open for entry to employees of Heathrow Airport Limited, or United Airlines or of any third party who are connected with the creation or administration of the Prize Draw, or their direct families.
4. The Prize
4.1. This certificate is valid for a pair of roundtrip tickets in Economy Class from London Heathrow Airport – LHR to any of United’s locations in mainland U.S. (excludes Alaska and Hawaii) from 21st October 2024 (The hubs are: Newark International Airport, Washington Dulles, Chicago, Denver, Houston, Los Angeles and San Francisco).
4.2. Offer valid only on flights operated by United or operated by other airlines and branded “United Express”. Otherwise, it is not valid on flights operated by other airlines, such as United-Marketed code share and Star Alliance flights.
4.3. All travel must be completed by 30th October 2025. Extension of the expiration date is not permitted under any circumstances. Both flights must be taken in a 12-month period once the Prize certificate is issued.
4.4. Entrants must have a valid passport, which can be used for travel to the United States and continues to be valid for 6 months beyond the period of the intended stay in the United States.
4.5. It is the responsibility of the Entrant to check that they can comply with requirements for entry into the United States and return to the UK.
4.6. The Prize does not include any accommodation, transportation (such as travel to and from the relevant airport and/or home), nor any food or drink (other than any complimentary in-flight food and drink that may be included with the relevant economy ticket).
4.7. There can be no alternative awards, cash or otherwise. The Prize is subject to availability, is non-transferable, non-redeemable and cannot be used in conjunction with any other offer.
4.8. Itinerary must be a published fare routing.
4.9. Open jaws are permitted.
4.10. Stopovers and circle trip combinations are not permitted.
4.11. Open tickets are not permitted.
4.12. United reserves the right to limit the number of seats available for travel in conjunction with this offer.
4.13. MileagePlus miles will not be awarded.
4.14. Space-available upgrade certificates may be used on day of departure provided all terms of the upgrade are met. All MileagePlus upgrade types (including PlusPoints, Regional and Global Premier Upgrades) are not permitted. Purchased upgrades are permitted subject to availability.
4.15. This certificate may not be used in conjunction with any other award, discount or offer. Customer will be required to provide positive identification.
4.16. This offer is subject to any government approval and is invalid where prohibited by law.
4.17. This certificate is nontransferable and is void if sold or exchanged for compensation. If this certificate is purchased, it is subject to confiscation and will not be accepted for travel.
4.18. In the event of flight irregularity, alternate travel will be provided in the indicated class of service (subject to availability) only on United flights. United assumes no responsibility for any expenses, or tax liability in conjunction with the use of this offer and associated ticket(s) including, but not limited to expenses for accommodations, food or circumstances beyond the control of United.
4.19. If you choose to ticket by calling United Reservations, please note that there will be a Reservation Ticketing Service Fee. Please advise the agent that you will be using an electronic ER1181 authorization (reference: GG Promo EER). Be prepared to provide the agent the promotion code, certificate PIN, class and travel area application listed under the authorization details.
4.20. Not eligible for denied boarding compensation.
4.21. Should you need to reissue, refund or void a ticket after you’ve redeemed your PIN credit(s), you will not receive a redeposit of the redeemed PIN credit(s).
4.22. United reserves the right to change the terms and conditions of this offer without prior notice.
4.23 United’s Contract of Carriage will be applicable to all travel undertaken, hereby.
5. Winners
5.1. The Prize winners will be drawn at random from the eligible entries.
6. How to Claim your Prize
6.1. The winners will be notified by the Promoter by the email address or telephone number linked to their Heathrow Rewards account within 10 days of the Closing Date.
6.2. If Prize(s) remain unclaimed by the initial winner 10 days after the winner has been notified, the Promoter will make one further attempt to contact the winner. There will be no further correspondence if the winner(s) does not respond to the correspondence from the Promoter within 15 days of the further attempt to contact the winner.
6.3. If the Prize(s) remains unclaimed 10 days after the Promoter’s second attempt at contacting the winner, or the winner is ineligible to take up the Prize(s) for any reason, the Promoter reserves the right to reallocate the Prize(s) to the next entrant in line.
6.4. The Promoter’s selection regarding the winner is final and no correspondence will be entered into.
6.5. Where capable of physical delivery, the Prize(s) will be delivered to the winner(s) by email or by post, free of charge to a UK postal address notified by the winner to the Promoter, within a reasonable timescale after the winner(s) claims the Prize(s). In all other cases, the winner will be provided with instructions on how to book or obtain their Prize(s).
7. Limitation of Liability
7.1. The Promoter reserves the right at any time to cancel, modify or supersede the Prize Draw (including changing the Prize(s) to alternative Prize(s) at an equivalent value) if, in the Promoter’s sole discretion, the Prize Draw is not capable of being conducted as specified.
7.2. The Promoter does not accept responsibility for entries that are lost, damaged or delayed for example (but not limited to), as a result of network, system development, computer or telecommunications failures or fault of any kind – including any hardware, programming code, databases or software used in the Prize Draw. Proof of sending will not be accepted as proof of delivery.
7.3. The Promoter does not accept liability for failure of the Prize(s) to arrive at its destination where incorrect contact details have been supplied by a winner.
7.4. To the extent permitted by law, the Promoter will not be liable for any loss, damage, personal injury or death occurring as a result of taking up the Prize(s), except where caused by negligence of the Promoter, its agents or distributors, or that of its employees. Your statutory rights are not affected.
8. Personal Data
8.1. By entering this Prize Draw entrants agree that the winner’s name and location will be published on the Heathrow Rewards website in the form of ‘title’, ‘surname’ and ‘county’.
8.2. By taking part in this Prize Draw, all entrants consent to the Promoter collecting, storing and using their Personal Data submitted with their entry for the purposes of this Prize Draw, including as necessary in respect of the administration of the Prize Draw.
8.3. Any Personal Data relating to entrants will be used solely in accordance with current UK Data Protection Legislation ((i) any law, statute, declaration, decree, directive, legislative enactment, order, ordinance, regulation, rule or other binding restriction (as amended, consolidated or re-enacted from time to time) which relates to the protection of individuals with regards to the Processing of personal data to which a Party is subject, including the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018; (“UK GDPR”) (on and from 25 May 2018), as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003; and (ii) any code of practice or guidance published by the Information Commissioner's Office from time to time).
8.4. Further information on how the Promoter will collect and use the entrants’ Personal Data for the Prize Draw can be found in the Promoter’s privacy notice which can be accessed at https://www.heathrow.com/heathrow-rewards/help-and-support/privacy-notice (“Privacy Notice”). Please note that many data subject rights are not absolute and the extent to which they apply may vary depending on the circumstances and any exemptions that may apply.
8.5. Any entrant may object to the Promoter’s use of their Personal Data under clause 8 or request that the amount of personal data used for the purposes of clause 8 is reduced. Further information on how to exercise these rights can be found in the Privacy Notice.
8.6. Notwithstanding the winner(s)’s rights set out in clause 8.5 the Promoter may disclose the winner(s)’s personal data to such regulatory authority as appropriate, if required to do so. If a regulatory authority seeks to request disclosure of winners' details for a reasonable reason, the details will only be disclosed (if permitted by law) after the Prize(s) has been validly claimed.
8.7. The winner of this Prize Draw may be asked to participate in publicity.
9. General
9.1. These Terms and Conditions shall be governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
9.2. Any queries in respect of this Prize Draw can be directed to https://www.heathrow.com/contact-us/online.
