Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Q&A - Demi

    Q&A - Demi

    Q&A - Demetrios Geniris, PSM

    We have seen you star on HBBA before, what do you like most about being part of the series?

    I like showing the viewing public what I do in my day to day role, whether it is dealing with an unattended bag or conducting CPR on a passenger.

    Working at an airport is not everybody’s cup of tea so it is nice to show how we do things at one of the busiest airports in the world. It can be very challenging at times but also very rewarding.

    I absolutely love showcasing Terminal 2 as I’ve been there since the reopening and I have a bit of a soft spot for it. 😊

    It is a welcome distraction being out and about with the camera crews as some days can be a bit similar and you are on your own from time to time. I have built great relationships with the filming crew that I have worked with and totally understand that they have a job to do so I do my best to ensure that they do not go home disappointed.

    I also feel like a regular now as I have been in all but one series!

    Do fans of the series recognise you in the airport?

    Yes, occasionally and I am quite chuffed when they do. I’ve had a few selfies with fans of the show here and there! I feel very privileged and honoured to be a part of the series to be honest. The feedback that I get is great too, its brilliant!

    Do your friends and family watch you in every series?

    Yes, of course! They love it! They do take the micky out of me sometimes, but I don’t mind as they’re my family. 😊

    What did you enjoy most about being part of HBBA this time?

    The people are great, there are such a mixture of characters and that is what makes the programme such a success.

    For me personally it feels great to be asked to take part every year and I feel very privileged and honoured to represent Heathrow Airport.

    I am just being myself and doing my job to the best of my ability. With everyone in the series, what you see is what you get and that’s why I think viewers like it so much.

    What has been a particularly memorable moment for you over the last year while working at Heathrow? 

    The changes to how we all work across Heathrow and how everyone has behaved and adapted whilst enduring the most challenging time in aviation history.

    Since the series was filmed, the global pandemic started, did you work during the peak lockdown period and if so, what was it like and how did your role change?

    Yes, I worked throughout the lockdown period. It was very disappointing to see two of our terminals close temporarily, but I know this had to be done to protect the future of our airport.

    I am currently on my secondment as a PSMO and so I was not sure what to expect as this is not a BAU scenario. All the operational roles have changed dramatically, including mine, and things are still changing now. Teams have had to change, flex and adapt to various scenarios throughout this pandemic and have done so professionally and with pride.

    Travel corridors have recently been introduced with some countries, where are you most looking forward to travelling to? 

    Greek islands / Cyprus

    Is there anything about travel that you have missed over the last few months?

    Passengers!! I’ve missed happy faces, stressed out parents with children (as then we can jump in and make things better for them), the Heathrow Airport buzz, congestion, disruption! I can go on and on and on - I just want normality again!!

    Where is your favourite destination to fly to from Heathrow?


    Will you be volunteering again for more series in the future?

    Yes indeed, 100% - I cannot wait for it to start all over again, that is if you want me to take part!!