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The 12-part series, narrated by British icon and travel-enthusiast, Joanna Lumley, follows a variety of colleagues working across Heathrow as they handle a range of daily challenges – from preventing bird strikes and preparing for bad weather, to helping passengers through security and making sure planes depart on time.
Fans of the show will recognise favourite faces from previous series years, including MET Police duo, Terry and Dave, as well as Estefania making people laugh in Security, airside’s Ian and Hugh keeping the airfield running smoothly, and Passenger Experience Manager Demi, who continues to go above and beyond in his quest to help passengers.
There are plenty of new stars too, providing entertaining insight into the busy and varied days of the people that keep Heathrow running, from Mo in the Engineering team, showing his baggage toppler invention, to on-airport Border Force dog, Jess and Passenger Experience Managers Lily and Lee.
Filming for this series came to an earlier than expected end in March, due to the coronavirus lockdown, however, the 22-strong crew captured almost 500 hours of footage across the airport.
Whilst much of the programme will be familiar, visits to Heathrow may now look a little different as we’ve implemented new health and safety measures to ensure both passengers and colleagues feel as safe as possible at the airport.
We look forward to welcoming you back, and in the meantime, get your prime-time TV viewing spot ready for 8pm on Wednesday evenings to see Heathrow at work. Or join in the conversation on social media with #BritainsBusiestAirport.
The documentary cameras return for a behind-the-scenes look at the people who keep Heathrow running. Meet and share their daily challenges in this ‘city within a city’ where no two days are alike.
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