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  • Cameraman filming airside

    Heathrow returns to TV

    Heathrow: Britain's Busiest Airport is back on ITV.

    Episode 12
    In this last episode of the current series, there's something smelly in Cargo that Border Force have to get to the bottom of.  Passenger Experience Manager Harry rushes to a gate that’s had its glass door smashed and Passenger Service Manager Demi has 700 passengers descend on him – one being a Chinese pop star.
    A huge thank you to all Heathrow colleagues who have been involved with the series. There have been many moments to remember. Thanks for watching and we look forward to welcoming you all back very soon! 
    Heathrow: Britain’s Busiest Airport is back on ITV 1 for the sixth year running, showcasing what a typical day at the UK’s hub airport was like before COVID-19 struck

    The 12-part series, narrated by British icon and travel-enthusiast, Joanna Lumley, follows a variety of colleagues working across Heathrow as they handle a range of daily challenges – from preventing bird strikes and preparing for bad weather, to helping passengers through security and making sure planes depart on time.

    Fans of the show will recognise favourite faces from previous series years, including MET Police duo, Terry and Dave, as well as Estefania making people laugh in Security, airside’s Ian and Hugh keeping the airfield running smoothly, and Passenger Experience Manager Demi, who continues to go above and beyond in his quest to help passengers.

    There are plenty of new stars too, providing entertaining insight into the busy and varied days of the people that keep Heathrow running, from Mo in the Engineering team, showing his baggage toppler invention, to on-airport Border Force dog, Jess and Passenger Experience Managers Lily and Lee. 

    Heathrow: Britain's Busiest Airport - Series 6


    Filming for this series came to an earlier than expected end in March, due to the coronavirus lockdown, however, the 22-strong crew captured almost 500 hours of footage across the airport. 

    Whilst much of the programme will be familiar, visits to Heathrow may now look a little different as we’ve implemented new health and safety measures to ensure both passengers and colleagues feel as safe as possible at the airport.

    These include:

    1. UV cleaning robots and anti-viral disinfecting wrap
    2.  A team of 100 hygiene-technicians carrying out enhanced cleaning
    3. Fly Safe Pit Stops, where passengers can pick up face masks, anti-viral wipes and hand sanitiser free of charge
    4. Perspex barriers at check-in, security and in some retailers
    5. Compulsory face coverings
    6. One-way systems where necessary
    7. Touchless services available on Heathrow and airline apps

    We look forward to welcoming you back, and in the meantime, get your prime-time TV viewing spot ready for 8pm on Wednesday evenings to see Heathrow at work. Or join in the conversation on social media with #BritainsBusiestAirport.

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    Join in the conversation on social media with #BritainsBusiestAirport

    Britain’s Busiest Airport

    The documentary cameras return for a behind-the-scenes look at the people who keep Heathrow running. Meet and share their daily challenges in this ‘city within a city’ where no two days are alike.