Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.


London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

Plan your journey

Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • SMS service closure

    Our Flying Messenger service is no longer in operation.

    Flying Messenger service closure

    We launched our Flying Messenger SMS service in May 2005. At that time, choosing a phone meant soapbar or clamshell; camera-phones were just starting to appear on the market.

    Times change. Today the mobile web and smartphone apps offer better information, when you need it, at no additional cost. Paid SMS services are decreasing in popularity, and we have reached the point where it's no longer cost-effective to provide Flying Messenger.

    We have therefore made the decision to close this service as of 30th November 2018. No further service requests will be answered.

    If you have been a Flying Messenger customer — thank you! We hope our smartphone app and website will continue to provide you with an unrivalled flight information service, and more besides.

    If you wish to contact us about the service closure, please email website_feedback@heathrow.com.