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Working together

“Build better relationships, support suppliers and colleagues through common principles and values”

At the beginning of 2014 Heathrow commenced a new programme of Supplier Relationship Management (SRM) with the aim of improving broad level engagement with strategic and critical suppliers in order to maximise benefit and value whilst minimising risk. 

During 2015 a suite of tools have been introduced that enhance Heathrow’s SRM capability, including; quarterly supplier communications, annual supplier conference and recognition programme, voice of the supplier survey, collaboration forums, application of behavioural assessment and piloting a relationship maturity assessment methodology.

Over a similar time scale Heathrow has rolled out its Values and Behaviours framework which has positively redefined our culture and the language we use to recognise good performance for Heathrow colleagues.


Working Together Charter

Working together charter

The Working Together Charter is a foundation for building better relationships between Heathrow and our Suppliers.  Its purpose is to support Heathrow and Supplier colleagues to work together and fulfil our vision to give passengers the best airport service in the world. It sets out joint principles and aspirations of what we can achieve by working together and how we will go about achieving it in a way which aligns with our Heathrow values.


The charter has been co-created by Heathrow colleagues and leaders from key suppliers who identified common principles that align with our Heathrow values and which drive desired strategic and operational outcomes.

Working Together Guide

Team Heathrow Conference & Partnership Awards 2018

Supplier awards


This year our Team Heathrow Conference & Awards will be combined with the Heathrow Business Summit. The joint event will give participants the chance to meet and collaborate closely with Heathrow’s key suppliers and engage with regional SMEs who are keen to support them and network with fellow Team Heathrow colleagues and Retail Partners across Heathrow.


Over the past four years, the annual conference has become the premier gathering for our top strategic supply chain partners and Procurement professionals. This event allows us to showcase our success stories, network with peers, develop strategic partnerships and hear from speakers sharing experiences and reinforcing our Working Together engagement strategy.


The theme for this year’s conference is Heathrow 2.0, our Sustainability Plan. Heathrow has made it a mission to lead on transformative business models by innovating on strategy and design and offering massive opportunities to compete and to adapt to a rapidly evolving world. Over a year ago Heathrow launched the Heathrow 2.0 Sustainability Plan to reflect both our goal and our conviction that 'Sustainable Growth' is possible.


The Partnership Awards celebrate excellence in Heathrow’s supply chain.There are seven award categories to choose from:


  • Keeping everyone safe
  • Treating everyone with respect
  • Giving excellent service
  • Working together
  • Doing the right thing
  • Improving every day
  • Sustainability

Submissions will be judged by a panel of selected Heathrow colleagues with a wide range of knowledge and experience, and winners of each category will be announced at the awards ceremony.


The prestigious and final award of the evening will be the ‘Team Heathrow Partner of the Year 2018’ which will be carefully chosen by our Heathrow Executive from the best short-listed entries.

Prompt payment code & Construction supply chain payment charter

Heathrow has signed up to the Prompt Payment Code (PPC). The PPC sets standards for payment practices and best practice and is administered by the Chartered Institute of Credit Management. Compliance with the principles of the Code is monitored and enforced by the Prompt Payment Code Compliance Board. The Code covers prompt payment, as well as wider payment procedures.

Under the prompt payment code Heathrow will undertake to:

  1. Pay suppliers on time
  2. Give clear guidance to suppliers
  3. Encourage good practice


In addition, Heathrow is a signatory to the Construction supply chain payment charter which recognises our commitment to making fair and transparent payment practices essential to the achievement of successful integrated working on construction projects.

Contact us

For questions related to the Working Together Charter, please contact Tom Wiggans or Kelly Brown.

For questions related to the Heathrow Supplier Awards, please contact Mo Joseph.

For questions related to the Prompt Payment Code and/or the Construction Supply Chain Payment Charter, please contact Jordan Williams.