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Working together

“Build better relationships, support suppliers and colleagues through common principles and values”

At the beginning of 2014 Heathrow commenced a new programme of Supplier Relationship Management (SRM) with the aim of improving broad level engagement with strategic and critical suppliers in order to maximise benefit and value whilst minimising risk. 

During 2015 a suite of tools have been introduced that enhance Heathrow’s SRM capability, including; quarterly supplier communications, annual supplier conference and recognition programme, voice of the supplier survey, collaboration forums, application of behavioural assessment and piloting a relationship maturity assessment methodology.

Over a similar time scale Heathrow has rolled out its Values and Behaviours framework which has positively redefined our culture and the language we use to recognise good performance for Heathrow colleagues.


Working Together Charter

Working together charter

The Working Together Charter is a foundation for building better relationships between Heathrow and our Suppliers.  Its purpose is to support Heathrow and Supplier colleagues to work together and fulfil our vision to give passengers the best airport service in the world. It sets out joint principles and aspirations of what we can achieve by working together and how we will go about achieving it in a way which aligns with our Heathrow values.

The charter has been co-created by Heathrow colleagues and leaders from key suppliers who identified common principles that align with our Heathrow values and which drive desired strategic and operational outcomes.

Working Together Guide

Supplier Conferences & Awards

Supplier awards


Heathrow Supplier Awards recognise excellence in Heathrow’s supply chain and celebrate some of the inspiring stories of supplier colleagues who have been determined to make every journey better for Heathrow passengers. In 2015 there were over 80 award submissions across categories based on each of Heathrow’s values.

  • The 2015 Heathrow Supplier of the Year Award went to NATS in recognition of the highly collaborative project to introduce the enhanced ILS system.
  • Balfour Beatty were recognised for ‘Keeping everyone Safe’ for their programme of safety and well-being initiatives and safety record on Heathrow construction sites.
  • Turner & Townsend were recognised for ‘Treating Everyone with Respect’ for their combined learning and development programme.
  • BAM Nuttall were recognised for ‘Giving Excellent Service’ for the support they gave to passengers caught up in a coach breakdown incident in the main tunnel.
  • NATS were recognised for ‘Working Together’ for the way the NATS team have worked with Heathrow operational colleagues and other stakeholders on the introduction of the new eILS system.
  • Mace were recognised for ‘Doing the Right Thing’ for their construction sustainability programme and the Mace teams contribution to local community projects.
  • Apcoa Parking were recognised for ‘Improving Every Day’ for developing an improved approach to car park control room and network operations.

Prompt payment code

Heathrow has signed up to the Prompt Payment Code (PPC). The PPC sets standards for payment practices and best practice and is administered by the Chartered Institute of Credit Management. Compliance with the principles of the Code is monitored and enforced by the Prompt Payment Code Compliance Board. The Code covers prompt payment, as well as wider payment procedures.

Under the prompt payment code Heathrow will undertake to:

  1. Pay suppliers on time
  2. Give clear guidance to suppliers
  3. Encourage good practice



Contact us

For questions related to the Working Together Charter, please contact Tom Wiggans or Kelly Brown.

For questions related to the Heathrow Supplier Awards, please contact Mo Joseph.