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All ID Centre applications are to be submitted through our online portal, ID Gateway. As an authorised signatory, you should you have received your ID Gateway log in. This gives you access to the online portal and will enable you to complete applications for:

  • Full ID Passes
  • Landside Passes
  • Re-issue ID Passes
  • Unparking and Unbarking of ID Passes
  • Lost or Stolen ID Passes
  • Temporary ID passes
  • TUPE
  • Change of details

Please contact the ID Centre if you are having any difficulties logging in to ID Gateway or are yet to receive your login details.

Joining the ID Pass Scheme

In order to join the ID Pass Scheme, please provide the information listed below and submit it to; idcentresurgery@heathrow.com.

  • Company name
  • Company registration number
  • Address
  • Type of nature of work at Heathrow
  • Length of contract at Heathrow and with whom

Change of Company Details

Please email idcentresurgery@heathrow.com to request a change to company details.

Authorised Signatory Nomination

Authorised signatory nominations can be submitted via ID Gateway.

Responsibilities of a pass holder

Pass holder responsibilities can be found here.

ID Centre Receipt

Please complete this form if you wish to obtain a receipt when returning ID Passes.

Terms and Conditions of the Scheme

Data Protection and Privacy Notice

The ID Centre Data Protection and Privacy Notice can be found here.