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Central Security queues
As part of the economic regulation of Heathrow, the Civil Aviation Authority (CAA) introduced a service quality rebate scheme on 1 July 2003.
The scheme was reviewed and extended by the CAA during the price control review for Q5 (March 2008) and Q6 (March 2014) to include new measures, increased standards to existing measures and an increase to the amount of revenue at risk.
The aspects of Heathrow's performance measured includes queuing at the departures security area.
2018 performance
- Central Security performance - March 2018 (229KB PDF)
- Central Security performance - February 2018 (229KB PDF)
- Central Security performance - January 2018 (237KB PDF)
2017 performance
- Central Security performance - December 2017 (244KB PDF)
- Central Security performance - November 2017 (250KB PDF)
- Central Security performance - October 2017 (249KB PDF)
- Central Security performance - September 2017 (245KB PDF)
- Central Security performance - August 2017 (140KB PDF)
- Central Security performance - July 2017 (168KB PDF)
- Central Security performance - June 2017(163KB PDF)
- Central Security performance - May 2017 (171KB PDF)
- Central Security performance - April 2017 (170KB PDF)
- Central Security performance - March 2017 (172KB PDF)
- Central Security performance - February 2017 (171KB PDF)
- Central Security performance – January 2017 (167KB PDF)
2016 performance
- Central Security performance - December 2016 (143KB PDF)
- Central Security performance - November 2016 (173KB PDF)
- Central Security performance - October 2016 (140KB PDF)
- Central Security performance - September 2016 (142KB PDF)
- Central Security performance - August 2016 (98KB PDF)
- Central Security performance - July 2016 (69KB PDF)
- Central Security performance - June 2016 (98KB PDF)
- Central Security performance - May 2016 (101KB PDF)
- Central Security performance - April 2016 (98KB PDF)
- Central Security performance - March 2016 (98KB PDF)
- Central Security performance – February 2016 (141KB PDF)
- Central Security performance – January 2016 (155KB PDF)
2015 performance
- Central Security performance - December 2015 (155KB PDF)
- Central Security performance - November 2015 (175KB PDF)
- Central Security performance - October 2015 (154KB PDF)
- Central Security performance - September 2015 (172KB PDF)
- Central Security performance - August 2015 (153KB PDF)
- Central Security performance - July 2015 (153KB PDF)
- Central Security performance - June 2015 (481KB PDF)
- Central Security performance - May 2015 (303KB PDF)
- Central Security performance - April 2015 (303KB PDF)
- Central Security performance - March 2015 (303KB PDF)
- Central Security performance - February 2015 (303KB PDF)
- Central Security performance - January 2015 (303KB PDF)
2014 performance
- Central Security performance -December 2014 (385KB PDF)
- Central Security performance - November 2014 (303KB PDF)
- Central Security performance - October 2014 (303KB PDF)
- Central Security performance - September 2014 (303KB PDF)
- Central Security performance - August 2014 (303KB PDF)
- Central Security performance - July 2014 (303KB PDF)
- Central Security performance - June 2014 (303KB PDF)
- Central Security performance - May 2014 (227KB PDF)
- Central Security performance - April 2014 (227KB PDF)
- Central Security performance - March 2014 (198KB PDF)
- Central Security performance - February 2014 (194KB PDF)
- Central Security performance - January 2014 (763KB PDF)
2013 performance
- Central Security performance - December 2013 (275KB PDF)
- Central Security performance - November 2013 (94KB PDF)
- Central Security performance - October 2013 (99KB PDF)
- Central Security performance - September 2013 (274KB PDF)
- Central Security performance - August 2013 (275KB PDF)
- Central Security performance - July 2013 (225KB PDF)
- Central Security performance - June 2013 (97KB PDF)
- Central Security performance - May 2013 (96KB PDF)
- Central Security performance - April 2013 (95KB PDF)
- Central Security performance - March 2013 (90KB PDF)
- Central Security performance - February 2013 (95KB PDF)
- Central Security performance - January 2013 (94KB PDF)
2012 performance
- Central Security performance - December 2012 (93KB PDF)
- Central Security performance - November 2012 (96KB PDF)
- Central Security performance - October 2012 (269KB PDF)
- Central Security performance - September 2012 (270KB PDF)
- Central Security performance - August 2012 (89KB PDF)
- Central Security performance - July 2012 (88KB PDF)
- Central Security performance - June 2012 (106KB PDF)
- Central Security performance - May 2012 (105KB PDF)
- Central Security performance - April 2012 (654KB PDF)
Performance
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