Heathrow Airport is a signatory to the UK Aviation Industry Code of Practice on Disruptive Passengers. In 2016 over 75 million passengers passed through Heathrow, through over 470,000 flights. The vast majority of passengers complete their journey safely and enjoyably. However, a small minority of passengers behave in a disruptive manner, affecting airports, flight crews and other passengers. Disruptive behaviour at Heathrow is rare but the potential impact can be significant for passengers, colleagues and aircraft – from annoyance and unpleasant behaviour to safety threats. The Code of Practice has been developed by the aviation industry to establish a consistent approach to addressing and minimising disruptive passenger behaviour. Our commitment, as signatories of the code, is to ensure passengers have a safe and enjoyable travelling experience, and to provide a safe and pleasant work environment for our colleagues and partners. Read a copy of the Code of Practice on Disruptive Passengers. You can also read the Association of Airline Operators press release on the code.