Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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    • Customer service

    Careers in customer services

    Our Customer Relations and Services Department is the face of our organisation. Working in our customer service team, you'll help us make every journey better for our passengers.
    You'll need to be friendly, focused and helpful: the kind of person who works hard to keep things flowing smoothly.  You'll instinctively understand what makes people tick; and be willing to step in without being asked if you see somebody who needs help.
    We'll give you all the support and training you need to develop your skills and be at your best.

    Who we are looking for

    We need people who keep passenger well-being and satisfaction at the forefront of their mind. People who can build good working relationships with partners and colleagues. 

    You'll need to be friendly, focused and helpful. You’ll be willing to step in without being asked if you see somebody who needs help.

    You don't need to have worked in an airport before; we'll give you all the support and training you need to develop your skills and be at your best.

    Application process FAQs

    Career opportunities

    Some of the vital roles in customer service are:

    • Passenger Services Officer: ensuring that trolleys are in the right location, at the right time, to ease our passengers’ journey through the airport.
    • Passenger Experience Manager: making a significant difference to the experience of our passengers every day.
    • Passenger Services Manager: leading the team and working with colleagues from all departments.
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    Fun facts

    Explore Heathrow, a city within a city.

    262,271 passengers travelled through Heathrow on 4 August 2019, our busiest day ever recorded.