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  • Our story

    On a normal day, our Team Heathrow Baggage colleagues handle 6.5 tonnes in baggage, and are ready to process up to an astonishing 1​​1,500 bags per hour, across conveyor belts longer than the length of ​40 runways. Over 2.8 million bags travel through our airport during the Christmas period. Our baggage system is a big and intricate structure that ensures all bags arrive safely to destination, on time. It takes skills and intelligence, as well as a good measure of creative thinking, to make sure that all our passengers travel happily, on time, with their bags.

    Fun facts

    Explore Heathrow, a city within a city.

    Around 53 million pieces of luggage are processed every year in Terminal 5, thanks to 30 miles of baggage conveyors and 2.8 miles of tunnels. 

    The Heathrow Baggage team is able to process over 400 bags per hour.

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