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    • Baggage

    Careers in baggage

    On a typical day our baggage colleagues work with partner organisations to handle 6.5 tonnes in baggage, processing 11,500 bags per hour, across conveyor belts longer than the length of 40 runways.
    More than 2.8 million bags travel through our airport during the Christmas period. Our baggage system is a large and intricate structure that ensures all bags arrive safely and on time. As part of this team you'll  use knowledge, skills and creative thinking to make sure our passengers travel happily, on time, with their bags.

    Who we are looking for

    We have a 99% baggage loading rate, and we need great people to maintan this phenomenal quality of service.

    We look for people with a mix of data analysis skills, a passion for innovation, and an ability to work collaboratively with our partners to ensure a great passenger service.

    You don't always need to have experience of working in airports or baggage systems to be part of our team.

    Application process FAQs

    Career opportunities

    As a member of our baggage team you can make a real difference to our passengers' experience.

    Our baggage system and team is always evolving and expanding. We provide training and development opportunities so you don't have to be a baggage expert to join us. Opportunities include:

    • Operational resilience
    • Business intelligence
    • Project management
    • Asset management
    • Service transformation
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    Fun facts

    Explore Heathrow, a city within a city.

    Around 53 million pieces of luggage are processed every year in Terminal 5, thanks to 30 miles of baggage conveyors and 2.8 miles of tunnels. 

    Our baggage team is are able to process up to 1​​1,500 bags per hour!