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  • Head of Regulatory Performance

    I started my career with Heathrow in 1995 when we were part of the airport group BAA. My first role was in the research team having just completed a masters degree in Operational Research and Management Science at Warwick University. Growing up in the north of England I had always found airports an exciting place. A favourite past time of mine as a child would be to while away an afternoon at Manchester Airport watching the planes and imagining what far-flung places the people on them were going to. My first role, like my degree, was very analytical and entailed using analytical tools to aid our decision-making in areas such as terminal and airfield capacity assessments.

    What I have love about working at Heathrow is the opportunities I have had to undertake a variety of different roles in a constantly changing environment – this has enabled me to balance the right level of stretch in my life with other important commitments such as family. I have been a Development Manager where I was involved in major transformational change projects; I have also been a Project Manager in air traffic management and led on a number of interesting airfield airspace projects including the risk assessment of increased traffic demand in the London Area and the mitigation of delays on Heathrow’s passenger journeys during the 2012 London Olympic & Paralympic Games. More recently as Head of Regulatory Performance, I have been leading the engagement with our Consumer Challenge Board to ensure that passengers are at the heart of our future business plans.

    I am a passionate advocate of agile working and recently led the kick off of a ways of working change programme. Working in an agile way allows me to plan my time more efficiently so that I can be productive and have time for strategic thinking. It also enables me to achieve a great work-life balance which in turn means I can perform at my best. I love running and spending time with my family – including my two Labrador dogs – which are both essential to my wellbeing.

    James Golding - Senior Strategic Planning Manager
    Strategic Planning

    James Golding

    Ellie Wilford - Business Resilience Partner
    Business Resilience

    Ellie Wilford

    Ellie Wilford - Business Resilience Partner