My career at Heathrow started back in 2012. I had just finished sixth form and been successful in my application to become a Heathrow Volunteer as part of the 2012 London Olympic & Paralympic Games. A few months of in-depth training for this role gave me an insight into the different parts of Heathrow and the passenger journey, having only travelled through Heathrow twice before myself. I continued to volunteer at Heathrow whilst studying at university in order to gain more experience of the organisation.
As I approached the end of studying for my degree, I began to consider whether I wanted to pursue a career in teaching or one that involved the airport. I decided to apply for the role of Security Officer and was successful – within a week of finishing my last assignment at university, I began my Security Officer training and was placed in Terminal 5 where I worked for a year.
With four years of voluntary experience behind me, I began to wonder how I could best utilise my skill set. When Heathrow transitioned their Here to Help programme (our colleague network that is mobilised to support passengers), I sought the opportunity to combine my operational experience with that of volunteering to ensure that our passengers received the best airport service in the world during times of disruption – this led me to undertaking a role in which I became the lead for Here to Help. The role gave me the opportunity to broaden my horizons within the business and grow professionally, meeting lots of people on the way who helped to shape not only the programme but also my experiences. During this time, the Heathrow Volunteer programme (made up of our amazing external volunteers from local communities and aviation enthusiasts) had become quite an influential part of my life and as part of my role, I took on accountability for this too. I feel privileged to have started my journey at Heathrow as a volunteer, and then have developed my career into a position where I helped to support the Heathrow Volunteer Programme itself. Through this, I have been involved with a number of different events supporting different functions within Heathrow as well as our passengers. The role itself involved a lot of contingency planning as well as interaction with people which was great.
Most recently, I have been able to expand upon this knowledge by becoming a Business Resilience Partner – I now look after a number of pieces of work including our business resilience planning and resource; I ensure that our colleagues who are in place during periods of contingency are comfortable in their role through providing on-going training and support to them.