Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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  • For information or assistance at the airport

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    Let's get you on your way

    Whatever you need, we're here to provide information and assistance to help you on your way. 

    Passenger Ambassadors

    Need information or assistance in the terminal? Our roaming Passenger Ambassadors are here to help, wherever you are. 

    Whatever you need

    Whether you're looking for flight information, directions or shopping, our team will get you quickly on your way. And when you are in the departure lounge, our team will be on hand to help you select from the best of British and international brands, as well as recommending a fabulous restaurant before you board.

    Airport experts

    Our Ambassadors are airport experts, and they're equipped with the latest mobile technology to help them answer your questions fast. If you need help in a different language they can arrange that too. You'll find Passenger Ambassadors around the airport, in arrivals and departures – look out for their purple uniforms. If you're travelling through Terminal 5 you'll also find help screens, maps and leaflets in the Information Zone at Ground Level, near UK Arrivals.

    Need help?

    If you need to call a porter, simply pick up the internal telephone at one of our passenger Help Points or press the i button. You'll find them signposted at key locations including terminal forecourts, car parks and baggage reclaim halls.