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  • Passenger Ambassadors

    Need information or assistance in the terminal? Our roaming Passenger Ambassadors are here to help, wherever you are. 

    Whatever you need

    Whether you're looking for flight information, directions or shopping, our team will get you quickly on your way. And when you are in the departure lounge, our team will be on hand to help you select from the best of British and international brands, as well as recommending a fabulous restaurant before you board.

    Airport experts

    Our Ambassadors are airport experts, and they're equipped with the latest mobile technology to help them answer your questions fast. If you need help in a different language they can arrange that too. You'll find Passenger Ambassadors around the airport, in arrivals and departures – look out for their purple uniforms. If you're travelling through Terminal 5 you'll also find help screens, maps and leaflets in the Information Zone at Ground Level, near UK Arrivals.

    Need help?
    If you need to call a porter, simply pick up the internal telephone at one of our passenger Help Points or press the i button. You'll find them signposted at key locations including terminal forecourts, car parks and baggage reclaim halls.