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    VAT Refund by Appointment

    Female model with bag

    Claim your VAT refund before you fly

    Save valuable time. Book your 30-minute appointment in advance and enjoy a peace-of-mind VAT refund experience.

    • One-to-one service with no up-front booking fee
    • Available for passengers departing from Heathrow Terminal 5 only

    Appointment prices

    Appointment fees are normally £120. 

    How to find us

    Terminal 5
    Check-in top level
    Zone H