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VAT Refund by Appointment

Female model with bag

Claim your VAT refund before you fly

Save valuable time. Book your 30-minute appointment in advance and enjoy a peace-of-mind VAT refund experience.

  • One-to-one service with no up-front booking fee
  • Available for passengers departing from Heathrow Terminal 5 only
  • £120 service fee – payable at time of appointment

How to find us

Terminal 5
Check-in top level
Zone H

Get £20 off your appointment fee

Present this voucher at your consultation to receive a £20 discount on your service fee. Valid until 31st December 2017 (terms apply).

Terms and conditions

Airport parking

Book with official Heathrow parking