Special assistance – public transport
Find out about special assistance arrangements for public transport serving Heathrow, including Heathrow Express, London taxis and local bus operators.Expand allCollapse all
While some buses and coaches stop at all Heathrow terminals, others call at the central bus station (Terminals 2 & 3) only. In this case you can transfer free to Terminal 4 or Terminal 5 using the free rail shuttle from the Heathrow Express station.
If you need assistance to reach Terminal 2 and 3, or the rail station, please use the Help Point telephone in the bus station.
A number of local bus services use low-floor vehicles but long-distance coaches may not be wheelchair-accessible.
Unaided wheelchair access is available once station staff have released the trolley barriers at the platform entrances. The train's doors are level with the platform at Paddington and at the Heathrow stations.
Door control buttons are illuminated, low-level and emit an audible signal.
Each train offers one space for one wheelchair user, at the end of each train, with a call button located close by.
There is an accessible toilet for every four carriages.
There are help buttons on the red pods on the platforms and along the station concourses.
Visit HeathrowExpress.com or call 0845 600 1515.
Heathrow's Underground stations have step-free access to the platforms but many other stations do not. If you are mobility-impaired we recommend you check your route beforehand with Transport for London (TfL).
Tactile and talking maps of the underground are available – see the TfL website or call +44 (0)20 7222 5600.
Station access at Heathrow
Heathrow Terminals 2 and 3
The underground station is located below the airport's central bus station. Walking time is five to ten minutes from Terminal 2, ten to 15 minutes from Terminal 3.
There are help buttons either side of the up escalators – station staff can take you to a lift to reach the ticket office level, where there are lifts to ground level and the central bus station.
Heathrow Terminal 4
The underground station is below the terminal. If you are a wheelchair user, station staff can help you through the trolley barriers.
If you need assistance to reach check-in, there's a help point on the left as you leave the station concourse.
Heathrow Terminal 5
The underground station is below the station and can be reached by lift from arrivals or departures.
All 22,000 licensed London black cabs have wheelchair access. There is no need to book in advance – simply go to the taxi rank (there's one on each of the terminal forecourts).
- Airline contacts
- Special assistance FAQs
- Assistance dogs
- Special Assistance Improvement Plan
- Heathrow Access Advisory Group - Action Summary October 2017
- Heathrow Access Advisory Group - Terms of Reference
- Heathrow Access Advisory Group - September Minutes
- Special Assistance performance
- Your feedback