You are here:

    Assistance dogs and facilities for the partially sighted or blind

    Assistance dog at Heathrow

    If you are blind or visually impaired, our aim is that you will be accompanied by the same person throughout the airport from check-in to boarding your plane. If you need to shop in the departure lounge, a Special Assistance agent will be happy to assist where possible. Alternatively, we can provide you with a pager so we are able to let you know when it is time to return to the special assistance host area, or so that we can confirm your gate number and escort you to your gate for boarding.

    An assistance dog is one which has been specially trained to assist a disabled person and meets the full membership criteria of Assistance Dogs International (ADI). For more information visit AssistanceDogsInternational.org.

    We have a relief area in Terminal 2 and 3 and we are planning to introduce further facilities in Terminals 4 and 5. For directions to the Terminal 2 and 3 dog relief area, please ask a member of staff for more information. 

    Departing from Heathrow

    For any passenger travelling with an assistance dog, it is recommended that you report directly to the Omniserv Landside Host Desk or call for further assistance from any of the help points, where you will be assisted to the airline check-in desk. The airline representative will conduct a number of routine checks to ensure that you are in possession of a valid Pet Passport for your assistance dog and that he/she has a valid booking for the flight. Once all the airline checks have been completed and you have been issued with a valid boarding pass, you will be assisted through the security screening area to the airside departure lounge.

    Arriving at Heathrow

    For any passenger arriving into Heathrow on an international flight with an assistance dog, you will be met by an agent from Heathrow Animal Reception Centre (HARC), who will check your dog and documentation for clearance under the Pet Travel Scheme. Confirmation that the dog has been cleared will be issued to you in the form of a certificate by the HARC agent. You will be required to present this certificate at customs and immigration checks. You and/or your assistance dog should not attempt to go through immigration or customs until it has been cleared by an official, in accordance with the PETS scheme. Anyone attempting to do, will be advised that the dog may have landed illegally and is liable to be sanctioned by the authorities. Once your assistance dog has been checked and cleared by the HARC Agent, an Omniserv agent will provide assistance from the aircraft through immigration checks to the baggage reclaim area, where your baggage can be collected. Assistance will then be provided through to the landside area and on to any designated drop off points within the terminal building, as mentioned above.

    Connecting at Heathrow

    If you are arriving into Heathrow on an international flight with an assistance dog, and you are scheduled to transfer to a another departing flight, you will be met by an agent from Heathrow Animal Reception Centre (HARC), who will check your dog and documentation for clearance under the Pet Travel Scheme. Confirmation that the dog has been cleared will be issued to you in the form of a certificate by the HARC agent. Once the assistance dog has been checked and cleared by the HARC agent, an Omniserv agent will provide assistance from the aircraft, following the normal transfer routings to the same terminal, or to the terminal of departure.

    Airport parking

    Book with official Heathrow parking