Responsible Heathrow | To and from the airport

To and from the airport

Responsible Heathrow 2020 - To and from the airport

Heathrow's surface access network connects people and freight to Heathrow, supporting its role as the UK's only hub airport.

It generates economic growth by helping UK businesses connect with existing and emerging markets.

Enhancing and promoting sustainable surface access brings benefits for passengers, the airport and society.

Our ambition

Continuously attract more passengers and employees to use public and sustainable modes of transport.

Goal

On track.

750,000 additional passengers per year use public transport to access the airport by 2020

Performance

140,000 additional passengers used public transport in 2013 (18,060,000) compared to 2012

Commitments

Goal complete.

Sustain passenger satisfaction with ground transportation to and from Heathrow at 3.99 out of 5 based on the Airports Council International survey each year

Performance

Passenger satisfaction with ground transportation to and from Heathrow has remained at or above 3.99/5 over the past 2 years:
2012 – 3.99
2013 – 4.00

Goal complete.

Reduce CO2 from employee travel annually

Performance

CO2 from employee travel has decreased over the past 2 years from 218,405 tonnes CO2 in 2012 to 196,245 in 2013

No figures yet

Reduce the number of employees travelling in single occupancy vehicles by 5%

Performance

New Target. Progress will be measured against a 2013 baseline of 50% employees travelling in single occupancy vehicles

Key

Performance as at January 2014

Behind progress indicator.Behind progress
On track indicatorOn track
Goal complete indicator.Complete

Sustainability awards

CR index 2015 and 2014, business in the community awards and 2013 Big Tick award

Here's how Business In The Community rated our performance in its annual CR Index.

  • 4 stars 2015
  • 4 stars 2014
  • Platinum Big Tick 2013
BiTC CR Index