Responsible Heathrow | To and from the airport

To and from the airport

Responsible Heathrow 2020 - To and from the airport

Heathrow's surface access network connects people and freight to Heathrow, supporting its role as the UK's only hub airport.

It generates economic growth by helping UK businesses connect with existing and emerging markets.

Enhancing and promoting sustainable surface access brings benefits for passengers, the airport and society.

Our ambition

Continuously attract more passengers and colleagues to use public and sustainable modes of transport.


On track.

750,000 additional passengers use public transport to access the airport by 2020


An additional 1,037,043 passengers used public transport in 2014 compared to 2012 baseline


Goal complete.

Sustain passenger satisfaction with ground transportation to and from Heathrow at 3.99 out of 5 based on the Airports Council International survey each year


Passenger satisfaction with ground transportation to and from Heathrow has remained at or above 3.99/5 over the past 2 years:
2014 – 4.02
2013 – 4.00

Goal complete.

Reduce CO2 from colleague travel annually


CO2 from colleague travel has decreased over the past 2 years from 196,245 tonnes CO2 in 2013 to 152,206 in 2014

Reduce the number of employees travelling in single occupancy vehicles by 5%


In 2014 there were 2,064 active members of the Heathrow Carshare scheme (2013 baseline 2,214) 


2014 Performance 

Behind progress indicator.Behind progress
On track indicatorOn track
Goal complete indicator.Complete

Sustainability performance

CR index 2015 and 2014, business in the community awards and 2013 Big Tick award

Here's how Business In The Community rated our performance in its annual CR Index.

  • 4 stars 2015
  • 4 stars 2014
  • Platinum Big Tick 2013
BiTC CR Index