Heathrow's vision is to be the UK's direct connection to the world and Europe's hub of choice by making every journey better.
Our passenger principles and services ensure that passenger interests are at the heart of everything we do.
Ensure that great passenger experience is at the heart of everything we do to make every journey better.
80% of passengers rate their overall experience with Heathrow as either "Excellent" or "Very Good" in the Airports Council International each year. The Airport Service Quality (ASQ score 3.9). The survey is the world's leading independent airport customer satisfaction benchmark programme
The proportion of passengers rating their overall departure as excellent or very good has increased steadily over the past 2 years, from 75% in 2013 to 78% in 2014
Here's how Business In The Community rated our performance in its annual CR Index.
- 4 stars 2015
- 4 stars 2014
- Platinum Big Tick 2013