The skills, enthusiasm and dedication of our people are key to providing passengers with an excellent experience. That’s why it’s important that our people feel Heathrow is a great place to work.
We support our people so they can care for others, maintaining a positive, supportive and safe working environment, providing excellent conditions of employment and rewarding their hard work.
Make Heathrow a great place to work
75% of our employees say Heathrow is a great place to work by 2020.
65% of employees would recommend a friend to work at Heathrow in 2014 compared to 64% in 2013 (from colleague engagement survey)
Enhance Heathrow's position as an employer of choice
51% of new recruits to Heathrow in 2014 were from the local community an increase of 26% from 24% in 2013.
Continuously improve colleague engagement
The proportion of colleagues who completed the colleague engagement survey was 86% in 2013 to 85% in 2014.
The Heathrow Star Awards Scheme was delivered in 2013/14. These are colleague recognition awards which recognise individual acts which help Heathrow achieve it's mission of "making every journey better".
Build organisational capability through the continuous development of our people
100% of eligible colleagues have received performance reviews in 2014 compared to 99% in 2013.