The skills, enthusiasm and dedication of our people are key to providing passengers with an excellent experience. That’s why it’s important that our people feel Heathrow is a great place to work.
We support our people so they can care for others, maintaining a positive, supportive and safe working environment, providing excellent conditions of employment and rewarding their hard work.
Make Heathrow a great place to work
75% of our employees say Heathrow is a great place to work by 2020.
64% of employees would recommend a friend to work at Heathrow in 2012 and 2013 (from employee engagement survey)
Enhance Heathrow's position as an employer of choice
24% of new recruits to Heathrow in 2013 were from the local community.
Continuously improve employee engagement
The proportion of employees who feel that “the work of my team is helping make every journey better” increased from 71% in 2012 to 72% in 2013.
Build organisational capability through the continuous development of our people
99% of employees have received performance reviews over the past two years.