Responsible Heathrow | Our people

Our people

Responsible Heathrow 2020 - Our people

The skills, enthusiasm and dedication of our people are key to providing passengers with an excellent experience. That’s why it’s important that our people feel Heathrow is a great place to work.

We support our people so they can care for others, maintaining a positive, supportive and safe working environment, providing excellent conditions of employment and rewarding their hard work.

Our ambition

Make Heathrow a great place to work


On track.

75% of our employees say Heathrow is a great place to work by 2020.


64% of employees would recommend a friend to work at Heathrow in 2012 and 2013 (from employee engagement survey)


On track.

Continue to support the health and wellbeing of our employees


We’ve seen a year on year reduction in absence rates from 9.72 average days per employee in 2012 to 9.48 in 2013.

On track.

Respect and value equality, diversity and inclusion


The number of Heathrow employees from black and minority ethnic backgrounds and employee gender balance was above UK average in 2013.

On track.

Enhance Heathrow's position as an employer of choice


24% of new recruits to Heathrow in 2013 were from the local community.

On track.

Continuously improve employee engagement


The proportion of employees who feel that “the work of my team is helping make every journey better” increased from 71% in 2012 to 72% in 2013.

Goal complete.

Build organisational capability through the continuous development of our people


99% of employees have received performance reviews over the past two years.


Performance as at January 2014

Behind progress indicator.Behind progress
On track indicator.On track
Goal complete indicator.Complete

Further information

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