Our people

Responsible Heathrow 2020 - Our people

The skills, enthusiasm and dedication of our people are key to providing passengers with an excellent experience. That’s why it’s important that our people feel Heathrow is a great place to work.

We support our people so they can care for others, maintaining a positive, supportive and safe working environment, providing excellent conditions of employment and rewarding their hard work.

Our ambition

Make Heathrow a great place to work


On track.

75% of our employees say Heathrow is a great place to work by 2020.


63% of employees would recommend a friend to work at Heathrow in 2015 compared to 65% in 2014 (from colleague engagement survey)


On track.

Continue to support the health and wellbeing of our colleagues


Heathrow has seen a decrease in absence rates from 9.55 average days per colleague in 2014 to 9.02 in 2015.

On track.

Respect and value equality, diversity and inclusion


The number of Heathrow employees from black and minority ethnic backgrounds and employee gender balance was above UK average in 2015.

On track.

Enhance Heathrow's position as an employer of choice


52% of new recruits to Heathrow in 2015 were from the local community an increase from 51% in 2014.

On track.

Continuously improve colleague engagement


The proportion of colleagues who completed the colleague engagement survey was 85% in 2014 to 87% in 2015.

The Heathrow Star Awards Scheme was delivered in 2013/14. These are colleague recognition awards which recognise individual acts which help Heathrow achieve it's mission of "making every journey better".

Goal complete.

Build organisational capability through the continuous development of our people


100% of eligible colleagues have received performance reviews in 2015.


2014 Performance 

Behind progress indicator.Behind progress
On track indicator.On track
Goal complete indicator.Complete

Further information

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