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Responsible Heathrow

Responsible Heathrow graphic

Responsible Heathrow is our commitment to supporting the UK and local economies whilst managing our impacts on communities and the environment.

Achieving our vision to give passengers the best airport service in the world relies on managing the airport responsibly. We’re working hard to maximise the economic benefits that Heathrow brings, whilst carefully managing our environmental responsibilities and being a good neighbour to our local communities.

Our Responsible Heathrow 2020 ambition is to enhance the local, regional and national economic and social benefits of Heathrow in a sustainable way.

We will do this by:

  1. Supporting economic growth and investing in communities
  2. Reducing our environmental impacts
  3. Looking after passengers and our people

Our Commitments

Reducing environmental impacts


100% of aircraft are quieter by international standards (ICAO Chapter 4 or better) by 2020.

Local air pollution

At least 5% reduction in ground-based NOx emissions from the airport (2008-9) by 2020.

Climate change

34% reduction in CO2 emissions from energy used in buildings (1990) by 2020.

Waste and water

70% of waste recycled by 2020.

Looking after passengers and our people


At least 10% annual reduction in employee and passenger injuries by 2020.

Passenger experience

80% of passengers rating their overall experience with Heathrow as either 'excellent' or 'very good' by 2020.

Our people

75% of our employees say Heathrow is a great place to work by 2020.

To and from the airport

750,000 additional passengers per year using public transport to access the airport by 2020.

Supporting economic growth and investing in communities

National economic development

£500m increase in Heathrow's annual contribution to the UK economy (GVA) to £6.9bn by 2020.

Local jobs and community investment

50% of employees at Heathrow from the local area by 2020.

Heathrow’s Sustainable Mobility Zone in partnership with Guardian Sustainable Business