Reducing environmental impacts
100% of aircraft are quieter by international standards (ICAO Chapter 4 or better) by 2020.
At least 5% reduction in ground-based NOx emissions from the airport (2008-9) by 2020.
34% reduction in CO2 emissions from energy used in buildings (1990) by 2020.
70% of waste recycled by 2020.
Looking after passengers and our people
At least 10% annual reduction in employee and passenger injuries by 2020.
80% of passengers rating their overall experience with Heathrow as either 'excellent' or 'very good' by 2020.
75% of our employees say Heathrow is a great place to work by 2020.
750,000 additional passengers per year using public transport to access the airport by 2020.