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VAT refund by appointment

Femaile model with bag

Claim your VAT refund before you fly

Save valuable time. Book your 30-minute appointment in advance and enjoy a peace-of-mind VAT refund experience.

  • Enjoy our one-to-one service with no upfront booking fee
  • Available for passengers departing from Heathrow T5 only
  • £120 service fee payable at time of appointment

How to find us

Terminal 5
Check-in top level
Zone H

Airport parking

Book with official Heathrow parking