About Heathrow

We welcome groups of all sizes and types at Heathrow. Among the 75 million passengers we help each year are countless groups with their own particular needs - and we do our best to make them all feel special. We have assembled a portfolio of suppliers and services to cater for every aspect of group travel.


Porter on terminal forecourt

Dedicated porters are available for larger groups. There is no restriction on the number of bags that can be handled by the Heathrow Porters.

About our Porter service

Heathrow Express

Passengers on Heathrow Express

The fastest link between Heathrow and central London – we are happy to welcome groups on board.

Book for groups of up to 8

To book for groups of more than 8, contact group_services@heathrow.com

Meet and Assist

Meet and Assist agentswith passengers

Dedicated agents are available for larger groups, providing reassurance and guidance for groups at all stages of their airport journey.

About our Meet and Assist service

Welcome desks

Group of passengers arriving at Heathrow

Provide a friendly personal welcome with our welcome desks, which are available in all terminals and are seen by all arrivals passengers.

Find out about our welcome desks


Passengers offloading from coach

Provide a premium service for your guests with a pre-booked coach bay, allowing your coach to wait as your guests come through arrivals.

Find out more about coach pick ups

Group booking enquiries

Contact the team to discuss your requirements.